Clinical Outpatient Informatics Specialist

Job Description - Clinical Outpatient Informatics Specialist (3288807)

Job Description

Clinical Outpatient Informatics Specialist-(3288807)

Description

Summary

The Spaulding Outpatient Informatics Lead is responsible for leading, participating in, and moderating the development, standardization, coordination, and maintenance of clinical and revenue cycle content for the Spaulding Rehabilitation Network (SR).

In this role, the incumbent will, in concert with MGB Digital and SR informatics staff, facilitate and lead business and workflow analysis and adaptation related to system content, and act as a leader and catalyst for system and workflow optimization and standardization across SR.

Additionally, this role serves as an SR Subject Matter Expert, liaison and advocate on various SR and MGB committees and councils within their area(s) of expertise.

The Outpatient (OP) Informatics Lead will

Be the leader and central point of contact for clinical and revenue cycle disciplines throughout SR for integrating understanding of organizational policies / standards;

clinical experience and knowledge of EMR and other Clinical Information Systems (CIS*) to support and improve patient care clinical workflow and related processes throughout SR.

• Collaborate with both Network and local SR Informatics Specialists, MGB Digital CBAs (Clinical Business Analysts), Clinical and Digital Leadership and other stakeholders to achieve a high degree of workflow process standardization and staff competency in the administration of safe, compliant care utilizing Clinical Information Systems (CIS)*.
• Identify, collect, and process data to support and improve end users’ clinical practice; manage and report findings to administration and help to integrate into staff education;

and serve as an extension of the information systems department, collaborating on CIS* issues that impact clinical practice.

Collaborate with key stakeholders and coordinate activities across Subject Matter Experts (SME), as new applications and workflows are developed, tested and implemented.

Act as a subject matter expert and liaison between SR Clinical and Digital Leadership and MGB eCare (DHeC) Application Teams, Committees, and Councils

Key Responsibilities

• Serve as a point of contact / support for clinicians at SR OP site(s) on EMR and other CIS* system functionality.
• Acts as a liaison between site clinical and revenue cycle departments for CIS* related issues and workflow needs
• Collaborate with SR Digital Clinical Business Analyst (CBA) and Local Informatics Leads to troubleshoot complex issues;

and participate in developing and implementing solutions.

• Assists with coordinating and engaging clinical and revenue cycle groups, including physicians, front desk, and other health professionals and operational leaders to ensure that CIS* clinical content meets functional, workflow, safety, regulatory and process requirements
• Participate in CIS* data / analytics analyses including report identification, scoping and recommendations.
• Provide CIS* expertise in quality reviews (ex / SOR and RL Solution investigations) accreditation surveys, and DPH / regulatory audits and investigations
• Identify and report CIS* workflow and functionality findings into site-based and SR-wide collaborative / governance groups to support process improvement and standardization strategies.
• Provides leadership in the development of best practices that promote the consistent adoption of CIS* workflows into practice;

acting as a change agent and change manager

• Support process for Epic application enhancement requests to DHeC to ensure EMR meets clinical needs of the site and levels of care.
• Utilize knowledge and skills of clinical practice to understand clinical workflow, how they relate to electronic applications, and how to optimize the application of workflow / system functionality.
• Perform CIS* system testing to ensure systems meet implementation goals.
• Participate as subject matter expert and advocate for SR on DHeC Enterprise Expert Panels, Clinical Content Groups, etc.
• Provides subject matter expertise to inform optimal CIS* clinical content development and maintenance.
• Understand and educate staff as needed on CIS* use, minor software updates and major software upgrades.
• Participates in performance improvement initiatives as related to CIS*.
• Travel as needed to fulfill Clinical Informatics needs SR.
• Additional department, organization, or SR activities are completed per established objectives.
• Performs other duties as assigned.
• CIS Clinical Information Systems, including Epic, eCare complementary applications, and site-owned Clinical Information Systems

Qualifications

Experience

Required

• At least 3 years’ experience in a rehabilitation setting required
• At least 3 years’ experience working with an EMR
• Experience with balancing multiple projects and project teams

Preferred

• Advanced proficiency with Epic and other core information systems
• Practicing clinician or similar clinical role desired
• Understanding of clinical operations and related business processes
• Knowledge of clinical care processes across disciplines and across the care continuum
• Previous experience in supporting IT projects, initiatives, and strategies.

Licensure

Required

Current clinical licensure

Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, etc.)

Required

• High proficiency with standard office technologies and software, with demonstrated ability to learn new software.
• High proficiency with use of electronic medical records.
• Excellent communication skills including strong verbal and interpersonal skills to contribute as a member of a team.
• Demonstrated ability to independently and effectively develop, maintain, and manage relationships.
• Self-directed initiative to prioritize work, meet deadlines and adapt to changing situations.
• Demonstrate ability to develop creative solutions to complex problems
• Anticipate challenges and develop and implement solutions.
• Excellent organizational skills; detail oriented and efficient

Preferred

• Expert knowledge in the use of Epic applications.
• Project management skills.

Primary Location

MA-Charlestown-SRH Spaulding Rehabilitation Hospital Boston

Work Locations

SRH Spaulding Rehabilitation Hospital Boston300 1st Avenue Charlestown02129

Other

Organization

Spaulding Hospital Boston & Cambridge(SRN,SRH,SHC)

Schedule

Full-timeStandard Hours : 40

Shift

Day Job

Employee Status

RegularRecruiting Department : SRH Information Systems

Job Posting

May 6, 2024