Call Center Supervisor
JobOverview
We are seeking for a skilled andprofessional Call Center Supervisor. Your key responsibilitiesinclude assisting in hiring and training the required staff todevelop a team of skillful customer support representatives.
Youwill be liable to mentor and guide your team members to haveexcellent customer support services and evaluating the staff on thebasis of their performance and output.
Excellent communicationskills and team management skills are the essential requirementsfor this job.
If you think you are proficient forthis role then doapply!!
Responsibilities
- Assistin hiring and training new call centerstaff.
- Coordinate with other departments to setgoals and targets.
- Motivate the team to achievethe given targets.
- Resolve staff queriesregarding companys policies and salesissues.
- Ensure the staff is following companysrules and regulations.
- Maintain the call centerdatabase including staff performance and calllog.
- Uphold the standard of theservices.
- Provide suggestions to the uppermanagement to improve the quality of services andproductivity.
- Ensure friendly and healthyenvironment for thestaff.
Requirements
- Bachelorsdegree in Management or relevantfield.
- Experience in customer service or salesis a must.
- Proven experience of working as aCall Center Supervisor.
- Proficiency in MSOffice and sales procedures
- Strongunderstanding of company policies and productdetails.
- Analytical and problem solvingskills.
- Extraordinary interpersonal andcommunicationskills.
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