CALL CENTER REPRESENTATIVE

Job Description

Job Description

Job title : Call Center Representative

Reports to : Call Center Supervisor

Status : Full Time

Location / s : Admin, 1428 Highland Avenue, National City CA 91950

The Organization

Operation Samahan (OpSam Health) is a Federally Qualified Health Center (FQHC) that serves the San Diego County community.

Founded in 1973 in a barber shop in Downtown San Diego by Filipino health professionals offering services to immigrants who did not have the finances, linguistic skills, or ability to navigate the health care system.

Today, Operation Samahan has evolved into a diverse community health center with services available in National City, Mira Mesa, City Heights, and Rancho Penasquitos.

We provide primary care, dental, behavioral health, family planning, integrative health and wellness, healthy eating, civic engagement, and other health related services to the uninsured, underinsured, and underserved families of all income levels regardless of their ability to pay.

JOB PURPOSE

Answers telephones, greets, assist and directs visitors, patient and other clinic office callers. Guides, screens and registers new patient.

Assists patients in obtaining services and provides information on funding eligibility.

ESSENTIAL DUTIES AND RESPONSBILITIES

• Answers telephones, routes callers, takes messages and provides routine information to patients or staff.
• Greet patients, clients, and visitors entering the clinic.
• Retrieves patient’s registration information on ECW, confirms and verifies patient’s information.
• Ascertains predetermined pay status and initiates appropriate documentation for processing patient and for billing purposes.
• Explain payment options and arrange for payment according to sliding fee scale.
• Performs the initial screening and registration of all patients.
• Recognizes need for immediate and urgent services
• Answers inquiries, assist enrollees / patients to utilize health care delivery system.
• Obtains records and analyzes patient financial information.
• Renders accurate and timely data entry of all program eligibility and registration information.

QUALIFICATIONS

• Working knowledge of contracted insurances, patient benefits and third party requirements preferred.
• Proficient in Windows and Microsoft applications including Word, Excel, Power Point, and Outlook.
• Must have a high level of organizational skills.
• Ability to develop and maintain positive interpersonal relationships with a variety of people.
• Demonstrate effective verbal and written communication skills with staff, Board members, vendors, medical providers, and members of the general public.
• Complete many different duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Must be able to work under stress when confronted with critical or unusual situations.
• Must be able to follow instructions explicitly.
• Demonstrates ability to exercise analytic ability.
• Read and write, verbal and written communication, time management, and interpersonal skills.
• Prioritize, meet deadlines, and use sound judgment.

Education and Experience :

• High School graduate or GED.
• One-year experience in a community health center preferred.
• At least one-year front office / customer service required, preferably in Healthcare.
• Bilingual (English / Spanish or English / Tagalog) preferred.

PHYSICAL DEMANDS

• Repetitive hand movement use and view PC. Use fax, telephone, and copier.
• Sits or stand for long period of time, reach, bend, climb, stoop, and lift up to 25lb.

SALARY RANGE

$ 20.00 26.00