Benefits Call Center Representative

ABOUT HUB :

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control.

Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

WHY CHOOSE HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success.

At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development .

Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.

We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time.

Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you :

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

POSITION SUMMARY :

In the Benefits Call Center Representative role, the successful candidate will work in a call center environment providing benefits administration and customer support services via telephone and email.

Successful candidate will act as a benefit advocate for our clients and help resolve employee benefit issues, as well as educate our clients on how to better utilize their health and insurance benefit plans by performing the following duties :

• Communicates with employers, employees, and insurance carriers to resolve benefit issues.
• Answers benefits and insurance claims questions and recommends corrective services to address customer complaints.
• Works with team and supervisor to resolve complicated and escalated issues.
• Works with a high volume of emails and calls.
• Provides high quality of work with professional demeanor, technical accuracy and conformity to company policies.
• Prioritizes problems and works through priorities.

FACTORS FOR SUCCESS :

• 2 years of related customer service experience and / or training in health care or benefits administration; or equivalent education and experience.
• Bachelor’s degree is preferred.
• Benefits administration experience or experience working for an insurance carrier is strongly preferred.
• Strong understanding of benefit plans, provisions and customer service skills is preferred.
• Bilingual in Spanish / English Preferred.
• Ability to read, analyze and interpret health and insurance benefit summaries, explanation of benefits, and summary plan descriptions.
• Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions;

Work well in group problem solving situations; Use reason even when dealing with emotional topics.

Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service;

Respond to requests for service and assistance; Meet commitments.

• Strong ability to multi task and handle a high volume of work.
• Team Work - Supports everyone's efforts to succeed.

Join the HUB team and watch your career take off! Apply today!

Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.

Department Account Management & Service

Required Experience : 2-5 years of relevant experience

Required Travel : No Travel Required

Required Education : Bachelor's degree (4-year degree)

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Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.