Service Foreperson

General Job Description :

This position is directly responsible for leading a group of service technicians in this specific geographic area. This position is the technical backup for both the route mechanic and Service Sales Personnel on accounts in this geographic area. On repair, replacement, or installation jobs performed by Service Department personnel, this individual acts a job Foreman and is responsible for completing the work on time and protecting the Company's financial interest. This position is responsible for monitoring jobsite conditions to assure that safe working procedures are always employed.

Supervises :

Journeymen, Apprentices, and Trainees.

Essential Duties & Responsibilities

• Requires 2 to 6 technicians as direct reports
• Answer technical questions from field technicians and Service Sales personnel
• Balance workloads in the area's routes to keep appropriate skill levels on jobs as needed
• Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed
• Assist Dispatch in meeting the Company's response time promise to customers
• Assists with job scheduling for service calls, maintenance, and repairs.
• Executes QA / QC protocol.
• Responsible for assuring technicians are following safety protocol.
• Communicates project expectations, requirements and due dates with field technicians.
• Coordinates and communicates effectively with different departments within ACCO.
• Keeps the Area Supervisor informed on the day's activities and events.
• Adhere to and promote ACCO company policies and procedures.
• Instill a culture of accountability, integrity, ethics, and respect within the department
• Other tasks and duties as assigned by supervisor and / or upper management.

Position Requirements (Skills, Work Experience, Education, Certifications, Licenses, etc.) :

ACCO Competencies :

Additional Competencies Areas Needed :

Physical Requirements :

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Hours : Typical hours are Monday to Friday, between the hours of 5 : 00 am to 4 : 30 pm, overtime as needed.

Travel : 0-5% of the time to and from the primary office to regional branch offices.

Wages :

This position is for signatory employees and wages will be in alignment with the current Collective Bargaining Agreements.

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