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Guest Relations Coordinator - $20 / hr + Training Pay • + $1,000 Incentive • Potential

Guest Relations Coordinator - $20 / hr + Training Pay • + $1,000 Incentive • Potential

Marriott Vacations WorldwideIndianapolis, IN, US
3 days ago
Job type
  • Full-time
Job description

Coordinator Customer Relations

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our owners / guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive pay
  • Medical / dental / vision / 401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition reimbursement
  • Professional counseling & family support
  • Growth and development opportunities
  • Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include :

  • Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
  • Offers concierge-style services to guests coming to stay with us on a promotional vacation package.
  • Provides detailed information about property amenities.
  • Engages customers in conversation regarding their stay, property services, and area attractions / offerings.
  • Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
  • Addresses customers' service needs in a professional, positive, and timely manner.
  • Guest Experience and Company Standards :

  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Enjoy talking with guests by phone and / or in person with excellent written and verbal communication skills.
  • Always follow company policies and safety procedures.
  • To become a Coordinator Customer Relations :

  • Available to work a flexible schedule to include weekends and holidays.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift / carry / push / pull items that weigh up to 10lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
  • Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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