Customer Service Lead
Customer Service Lead
Customer Service Provo, Utah Department Customer Service Compensation $45,000 - $52,000 DOE Apply today! Our lead customer service representative is responsible for managing Progress Mfg.
customer service staff. To assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes.
They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. A lead customer service representative handles escalation and evaluates team member's performance.
A lead customer service representative must have excellent communication and leadership skills to supervise the team and support the business' improvement plans.
ESSENTIAL DUTIES AND RESPONSIBILITIES Supervisor Customer service team Ensure all Customer service representatives are fully trained Support the Customer service team.
With income calls and E-mails when needed. Ensure that the Customer Service Verbiage is accurate and correct. Complete weekly IP meeting with each customer service Rep.
Make sure Key measurement for customer service team are met and completed. Complete monthly customer service reports Complete monthly HR reports for the customer service team.
Weekly IP Meeting with ATO / Customer Experience Manager Help drive sales through the Customer service team
DEFINITION
- Reply to Social Media Questions (Facebook, YouTube, etc.)
- Keep a 98% or higher customer satisfaction rating.
- Review Monthly Customer survey. And follow up when needed.
- Attend meetings as needed. (Supervisor Training Monthly Company Meeting etc.)
- Provide Feedback on product to help improve them
- Ensure walk in Customer are taken care of.
- Keep Store inventory accurate and full.
- Help with Special / Service projects when necessary
JOB QUALIFICATIONS
Education : Bachelors Degree preferred
Experience : Prior experience in sales and customer management preferred. Prior RV experience and experience in a manufacturing company preferred.
Automated accounting and contact management systems expertise.
Skills : Practical and theoretical knowledge of sales and marketing. Listening, speaking, and other communication skills required.
Position requires being honest, professional, and teachable at all times. Employee should be punctual and dependable. Thorough understanding of product.
Ability to communicate clearly both orally and in writing. Demonstrate expertise in the following software applications : Excel, Teams, Outlook, Acumatica, Sales Force, and others.
Location Provo, Utah Department Customer Service Compensation $45,000 - $52,000 DOE
Team Lead Customer Service
Customer Service Delivery:Service Level Management: Ensure customer requests (Phone/Email) are answered promptly and that service level expectations are met. Team Leader role in a Financial Services, Service center/Contact center. Proven ability to build, motivate and lead a Customer service team. D...
Customer Service Lead - Part-Time
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional cu...
Lead Customer Service Manager
This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking and bagging, handling customer complaints, promoting Foodie Club Card, processing refunds and exchanges, and ensuring the front end has proper coverage at...
Lead Customer Service Associate / Dispatcher
As a Lead Customer Service Associate / Dispatcher, you are an important connection between our customers and our field technicians. Lead Customer Service Associate / Dispatcher. Lead Customer Service Associates / Dispatchers the following benefits:. OUR IDEAL LEAD CUSTOMER SERVICE ASSOCIATE / DISPAT...
Licensed Assistant Salon Manager - In Store Walmart - Orem
Got shears and a winning attitude? Have a yearning to earn and a desire to support other stylists? Then let’s talk! Maybe you’re a stylist who wants more responsibility, or you’re looking for a new opportunity? If this sounds like you, then you may have what it takes to be an assistant salon manager...
Assistant Store Manager - Chico's
The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources func...
Customer Service Representative - Earn $21/hr-$37/hr, Full-Time/Part-Time, Flexible, Remote/On-Site
...
Retail Sales Associate Full Time
So, as a PetSmart sales associate, you may be cross-trained in the following areas:. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. ...
Retail Sales Associate - Full-Time
Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizational skills? Would you thrive in a high-energy environment where associates work together to drive results? Is it important to you to make a difference in the community where you live and work?Retail Sales Associ...
Retail Sales Associate (Part-Time)
AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Retail Sales Associate will perform daily assigned duties and remain compliant with company p...