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Product Support Specialist

Product Support Specialist

ZOLL MedicalBroomfield, CO, United States
1 day ago
Job type
  • Full-time
Job description

Employer Industry : Medical Technology

Why consider this job opportunity :

  • Salary up to $28 / hour
  • Opportunity for career advancement and growth within a fast-growing company
  • Work remotely or from Colorado, providing flexibility in your work environment
  • Collaborative and supportive team culture that values innovation and learning
  • Chance to make a meaningful impact on patient outcomes and customer satisfaction

What to Expect (Job Responsibilities) :

  • Troubleshoot advanced customer inquiries about SaaS products, documenting issues and resolutions in Salesforce
  • Analyze and resolve complex issues related to billing and workflow to ensure timely customer support
  • Collaborate with peers and cross-department teams to provide seamless support and escalate issues as needed
  • Contribute to the knowledge base by creating and updating helpful articles for customers and team members
  • Provide empathetic and professional service, turning customer challenges into effective solutions
  • What is Required (Qualifications) :

  • 24 years of experience in customer or product support, preferably within SaaS or healthcare software
  • Strong written and verbal communication skills, with a focus on clear documentation
  • Proficiency with Salesforce, Five9, Microsoft Teams, and Slack; exposure to Power BI is a plus
  • Familiarity with Windows OS (Client and Server), software installations, and upgrades
  • High school diploma required; bachelors degree or equivalent experience preferred
  • How to Stand Out (Preferred Qualifications) :

  • Familiarity with billing systems or insurance workflows
  • A passion for helping customers, coupled with a positive and curious mindset
  • Experience in a fast-paced, dynamic work environment
  • #MedicalTechnology #CustomerSupport #RemoteWork #CareerOpportunity #HealthcareSoftware

    We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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    Product Support Specialist • Broomfield, CO, United States

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