Customer Service Representative
PostNet Atlanta has three locations : #130 at 1700 Northside Dr NW A7, Atlanta, GA 30318 #131 at 285 W. Wieuca Rd NW, Atlanta, GA 30342 #136 at 2090 Dunwoody Club Dr Suite 106, Sandy Springs, GA 30350. Please inform us which location you are applying for and / or if able to work at multiple locations. Benefit / Perks include competitive compensation, flexible scheduling, hard work, collaboration, humanity, fun, and laughter, career path development.
Company Overview
The Customer Service Representative will support the owner and Center team in a key position by having responsibility for assisting customers with all store service and products, operating the point-of-sale system, copiers / printers, rental computers, and other Center equipment, and performing other related duties as assigned.
What You Bring To The Table
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
- High school diploma or equivalent required
- A valid driver's license required
- Proficient with Microsoft Office applications, Windows operation system, and other computer hardware and software
- Ability to work flexible hours
- Notary Public certification may be required
What We Expect Of You
Assists customers with shipping and packaging services, printing estimates / orders, and other services offered by PostNetAssists customers with their product and service needs in person, through e-mail, and by phoneLearns and operates Center equipment, machinery, and software at an expert levelAssists customers and staff with the operation of in-store printing equipmentProcesses customer sales through the point-of-sale systemUp-sells cross-sells and actively participates in PostNet marketing and promotional initiativesMakes and / or schedules deliveries of products to customersInteracts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staffSorts and deposits mail in private mailboxesCaptures completes tasks, and organizes Virtual MailAssists customers with fingerprinting / I9 proceduresPhysical And Safety Requirements
Must be able to stand behind a sales counter for extended periodsMust be able to lift at least 50 poundsMust be able to communicate clearly with customers by email, by phone, and in personMay be required to operate a motor vehicleCompensation : $12.00 - $15.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We Invite Everyone To Apply!