Customer Service Representative Revenue

Customer Service Representative Revenue

Revenue Division / Finance Department

Application deadline : Thursday, October 30, 2025

Permanent full-time position available

Wage : $52,644.80 $67,766.40 (starting wage contingent upon experience)

Hours : Monday Friday, 8 : 00am 5 : 00pm

Job summary :

Under general direction, provides information and assistance to customers regarding utility questions and complaints. Processes utility billings and collection of utility accounts.

Minimum Education, Experience, Certification / Licensure, Other :

High school diploma or G.E.D. and one year of related experience or training; or equivalent combination of education and experience. Experience in customer service or related field. Must pass criminal background check.

Preferred Education, Experience, Certification / Licensure, Other :

Associate's degree from an accredited educational institution; or two years of related experience and / or equivalent combination of education and experience. Experience in office setting and customer service.

More information :

A full job description including a listing of essential duties and responsibilities and necessary knowledge, skills and abilities is available at www.icgov.org / jobs under Job Descriptions.

The City of Iowa City is an eligible employer under Public Service Loan Forgiveness Program. Please visit the PSLF website for more information : https : / / studentaid.gov / manage-loans / forgiveness-cancellation / public-service#qualifying-repayment-plans.

It is the policy of the City of Iowa City to afford equal employment opportunities for all employees and potential City employees.