Helpdesk SpecialistTrinity Global Consulting • Washington, DC, US

Helpdesk Specialist

Trinity Global Consulting • Washington, DC, US

30+ days ago

Job type

Full-time

Job description

Job Description

Duties May Include :

Provide helpdesk support via on-site (in person), remote, telephone, and email channels
Respond to and troubleshoot technical support requests for desktop, laptop, tablet, mobile device applications, and printers
Troubleshoot and resolve issues with USAB desktop software applications, including Microsoft Office 365, VPN software, and agency applications
Perform proactive and preventive maintenance of desktop, laptop, tablet, and mobile devices
Configure desktop, laptop, tablet, and mobile device security settings in accordance with CISO guidance
Deploy standard disk images of USAB computers and mobile devices
Document and maintain standard hardware, operating system, and software configurations
Manage deployment of new computers and mobile devices, reconfiguration of previously used equipment
Provide hands-on technical support for 2 conference rooms including equipment setup and troubleshooting
Coordinate configuration changes via the defined Change Configuration Board (CCB) process
Provide deskside support between 8 : 00 AM and 5 : 00 PM EST, Monday through Friday

Requirements

Required Qualifications :

Minimum 5 years of experience as an Enterprise Services Desk Specialist

Experience providing technical expertise in enterprise systems and cloud systems (M365, AWS, Google platforms)

Knowledge of IT Hardware and Software Systems and Applications support

Experience with help desk software for accurately recording and tracking calls

Understanding of desktop, laptop, tablet, and mobile device support procedures

Knowledge of Microsoft Office 365 applications and common business software

Experience with anti-virus software and security compliance procedures

Ability to obtain and maintain Public Trust security clearance

Benefits

At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes :

Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP.

Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements.

Paid Holidays – 11 federal holidays observed annually.

Disability & Life Insurance – Short-term / long-term disability, life insurance, and AD&D coverage included.

401(k) Retirement Plan – Competitive plan managed through Ameritas .

Professional Training – Formal training provided as required, with additional learning opportunities based on role.

Create a job alert for this search

Helpdesk Specialist • Washington, DC, US

Related jobs

Tier-2 Helpdesk Specialist

CRI • Alexandria, VA, US

Full-time

At CRI, we are more than a workplace we are a mission-driven, forward-thinking team shaping the future of secure and efficient operations across government and commercial sectors.As a minority-owne...Show more

Last updated: 30+ days ago • Promoted

Client Systems Team Lead

Greater Baltimore Medical Center (GBMC) • Towson, MD, United States

Full-time

Under direct supervision, is responsible for assisting with the daily oversight and management of the Client Systems Team, serving as a point of escalation and subject matter expert on the IT needs...Show more

Last updated: 30+ days ago • Promoted

F2F Interview Senior Helpdesk Specialist- Linthicum, Maryland(Hybrid)

Stellent IT LLC • Linthicum, MD, United States

Full-time

Quick Apply

Hello, I hope you are doing well! Show more

Last updated: 4 hours ago • New!

Sr Helpdesk Specialist

Noblesoft Solutions • Baltimore, MD, US

Full-time

Note : The candidate must be flexible to work overtime as needed, including weekends,.Utilize knowledge and technical expertise of computer systems and general network and infrastructure administrat...Show more

Last updated: 6 days ago • Promoted

Helpdesk Support Specialist

BITHGROUP Technologies • Baltimore, MD, US

Part-time

Company Summary : We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer serv...Show more

Last updated: 30+ days ago • Promoted

IT Helpdesk engineer

Softthink Solutions Inc • Washington, DC, US

Full-time

STSI), a trusted provider of IT and professional services to federal agencies, is seeking a highly skilled Help Desk Engineer to join our dynamic team. This role involves providing comprehensive hel...Show more

Last updated: 30+ days ago • Promoted

IT Implementation II Simphony Specialist

SSP America • Ashburn, VA, United States

Full-time

Join our team leading Simphony conversions coast-to-coast in a dynamic airport environment!.Remote | 85% Travel | Full Benefits. Own Micros RES Simphony upgrades (multi-revenue centers).Supervise o...Show more

Last updated: 1 day ago • Promoted

Helpdesk Specialist Entry

AHU Technologies Inc • Washington, DC, US

Full-time

Install and configure software and hardware components of computer and network systems.Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and mai...Show more

Last updated: 29 days ago • Promoted

Intermediate Helpdesk Specialist

Custom Software Systems Inc. • Washington, DC, US

Full-time

Intermediate Help Desk Specialist to join our client's user and desktop support team.The specialist will provide onsite desktop support to a user base of approximately 600, located in Washingto...Show more

Last updated: 30+ days ago • Promoted

Junior Helpdesk Specialist

USmax Corporation • Springfield, VA, US

Full-time

Single-Point-of-Contact IT Service Desk located in Springfield, VA (Ft.Respond to email or chat messages for customers seeking help. Walk customers through problem-solving process.Run diagnostic pro...Show more

Last updated: 30+ days ago • Promoted

Customer Support Specialist

VirtualVocations • Alexandria, Virginia, United States

Full-time

A company is looking for a Customer Support Specialist to provide high-quality support and assistance to customers.Key Responsibilities Manage inbound customer communications and adhere to define...Show more

Last updated: 30+ days ago • Promoted

Helpdesk Analyst

TEKsystems • Baltimore, MD, United States

Full-time

This person will be providing in person and remote support to one of a managed service provider's largest customers.They will be using Connectwise ticketing system to field the calls which could ra...Show more

Last updated: 7 days ago • Promoted

Helpdesk Specialist Entry (Onsite)

Serigor Inc. • Washington, DC, US

Full-time

Helpdesk Specialist Entry (Onsite).The Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems.This role involves prov...Show more

Last updated: 30+ days ago • Promoted

Helpdesk Manager

Converged Security Solutions • Reston, VA, USA

Full-time

Quick Apply

Converged Security Solutions (CSS) is a leading provider of data solutions, full-spectrum security, and IT modernization & optimization services. Through its business units, Evolver and eVigilan...Show more

Last updated: 17 days ago

Help Desk Specialist

Patriot, LLC • Annapolis Junction, MD, US

Full-time

Patriot, LLC is looking for a Helpdesk Specialist to join our team for support at the on-site location in Annapolis Junction, MD. This position includes flexible shift work that rotates based on cus...Show more

Last updated: 27 days ago • Promoted

Helpdesk Support (Master)

Agil3 Technology Solutions (A3T) • McLean, VA, US

Full-time

Helpdesk Support (Master) (NCR).You will be responsible for overseeing and mentoring a team of highly qualified professionals and interacting daily with the customer to ensure productivity and...Show more

Last updated: 30+ days ago • Promoted

Integration Technical Services Manager

TEKsystems • Columbia, MD, United States

Full-time

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today.We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset...Show more

Last updated: 12 days ago • Promoted

Custmer service Specialist - Service Desk

HireTalent - Staffing & Recruiting Firm • McLean, VA, US

Full-time

Our client is the world’s leading hospitality procurement, logistics, and end-to-end supply chain provider.With $16 billion in spend influence and over 3,000 suppliers, this function has tran...Show more

Last updated: 20 days ago • Promoted