Assistant Store Manager

About Lids

For over 25 years, Lids has been the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel in over 1,400 stores.

We offer headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters.

We are currently expanding across Europe and Australia with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

Have Fun! Sell Hats!

Our Assistant Store Managers are a core element of the Lids brand, playing a pivotal role in supporting the overall store operations and driving sales.

ASMs provide an outstanding Lids experience by being an expert on our products and customization options and helping each customer find and select products.

Additionally, our Assistant Store Managers contribute to management tasks including training, scheduling, recordkeeping, and problem solving.

We’re always looking for our next big playmaker, so if you’re ready to try out for our team, apply today!

Your Playbook :

• Follow the LIDS core values of Leadership, Integrity, Dedication, and Service.
• Provide exceptional customer service.
• Sell customization options to customers and operate embroidery machine.
• Accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
• Adhere to current visual guidelines including proper merchandising, signage, and store cleanliness.
• Perform proper documentation and record keeping.
• Open and close the store as required.
• Act as Store Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates when the Store Manager is not present. Learn to provide consistent, documented appraisal of an associate’s sales performance, and provide support by giving feedback on areas of strength and opportunity.
• Assist in preparing store work schedules and call in in associates to work in unexpected peaks when the Store Manager is not present.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Perform work of subordinates as needed.
• Communicate with employees at all levels of the company.
• Other duties as assigned.

What We’re Looking for in Our Next All-Star :

• High school diploma or equivalent.
• At least one year of relevant experience.
• Strong customer service skills and the established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to work unsupervised.

Who You’ll Report to :

Store Manager

Benefits, Perks & More!

• Fun, sports-centric environment
• Growth opportunities
• Casual dress code
• 40% store discount
• Bonus structure based on sales and customization targets
• Employee referral bonus program
19 days ago