Internal Service Advisor

Job Description

Job Description

Internal Service Advisor – Oakes Auto Group

Location : Kansas City Metro Area

Department : Service / Reconditioning

Employment Type : Full-Time

About the Role

Oakes Auto Group is looking for a high-energy, detail-oriented Internal Service Advisor to play a crucial role in our Pre-Owned Reconditioning Process. This individual will work directly with Used Car Managers, the Parts Department, and Technicians to expedite pre-owned vehicles through our system and ensure they are retail-ready with the highest quality standards.

If you are passionate about results, thrive in a fast-paced environment, and have a keen eye for detail, this is the role for you.

Key Responsibilities

Coordinate and manage the recon flow of pre-owned vehicles with urgency and accuracy.

Partner with Used Car Managers, Parts, and Technicians to keep vehicles moving seamlessly.

Monitor and track vehicle progress daily, eliminating bottlenecks and delays.

Review repair orders for accuracy and ensure proper documentation.

Conduct quality checks before vehicles are frontline-ready.

Anticipate potential roadblocks and provide solutions to maintain performance standards.

Qualifications

Previous experience in a dealership service, reconditioning, or advisor role is a plus.

Automotive mechanical knowledge preferred but not required.

Excellent communication and organizational skills.

Strong attention to detail and focus on quality.

Proven ability to prioritize and deliver results under pressure.

High-energy and performance-driven mindset.

Our Core Values at Oakes Auto

At Oakes Auto Group, our culture is built on five core values that guide everything we do :

Commitment to Work – We embrace our work and strive for continual improvement.

Service Leadership – We look to serve first and protect the Oakes brand in every interaction.

Winning Attitude – We bring a positive, can-do attitude and give our best, always.

Consistency – We follow the process, every time, to deliver great experiences.

Do the Right Thing – We lead with integrity, even when no one is looking, and accept responsibility.

We don’t just want employees — we want team members who live these values and help raise the bar for our industry.

Compensation & Benefits

Competitive pay plan based on experience and performance.

Health, dental, and vision insurance.

Paid time off and holidays.

Career growth opportunities in a fast-growing dealership group.

Apply today and be the key driver in keeping Oakes Auto’s Pre-Owned Reconditioning Process running at peak performance!