Senior Technical Project Manager

A company is looking for a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization initiatives for a Federal government agency.

Key Responsibilities

Manage end-to-end project lifecycle for Salesforce and Contact Center projects, ensuring alignment across functional teams

Oversee the implementation and enhancement of Salesforce platforms and manage Contact Center technology deployments

Analyze business processes for improvement opportunities and lead continuous enhancements in contact center operations

Required Qualifications

Bachelor's degree with 12+ years of relevant experience or Master's degree with 10+ years of relevant experience

PMP Certification and Salesforce Certifications (Administrator and Service Cloud)

Extensive experience with Salesforce, including Service Cloud and Experience Cloud

Experience in managing and optimizing contact center operations and technologies

US Citizenship and ability to obtain a government-issued Public Trust clearance