Entry Level Customer Service Agent

Job Description

Job Description

Description

Job Title : Entry-Level Customer Service Assistant

Location : Chicago, IL

Position Type : Full-Time

We are seeking a friendly, detail-oriented Customer Service Assistant to join our team. As a Customer Service Assistant, you will serve as the first point of contact for customers, assisting them with inquiries, providing information, and resolving issues. This role is an excellent opportunity for someone looking to start their career in customer service, develop professional skills, and make a positive impact.

Key Responsibilities

• Respond to Inquiries : Assist customers through phone, email, and chat, addressing questions and providing accurate information.
• Issue Resolution : Handle customer issues, complaints, and returns with patience and professionalism, ensuring a positive experience.
• Order Processing : Help customers with order placement, status updates, and tracking information.
• Product Knowledge : Stay updated on company products and services to provide informed assistance.
• Follow-Up : Conduct follow-up communications to ensure customer satisfaction.
• Team Collaboration : Work closely with other departments to resolve complex issues and ensure a smooth customer journey.

Skills, Knowledge and Expertise

Benefits