Business Development ManagerBradley Professional • Phoenix, AZ, United States
Business Development Manager
Bradley Professional • Phoenix, AZ, United States
1 day ago
Job type
- Full-time
Job descriptionMeet KPIs and Monthly Activity Benchmarks for calls, emails, meetings, contract expansion, renewal and new opportunities / proposals generated. Monitor competition by gathering current marketplace information on pricing, products, and merchandising / marketing techniques. Adjust content of sales presentations by effective discovery of prospect needs. Collaborate with Operations Team on pricing, scope of work, scheduling and any special client needs. Generate expansion, renewal and new proposals and manage any contract (scope or price) increases approved by Account and / or Regional Managers. Work closely with the operations team to schedule and ensure service delivery that aligns with client expectations. Enter all service and scheduling information into systems and manage the account going forward by scheduling future activities / tasks in Pipedrive for your CSM partner to nurture the relationship. Refer to AM -> Identify expansion opportunities for additional cleaning services, new locations, or products and work with your Support Teams to close the deal. Run Renewal Reports and the Potential Sales Report - 2 months ahead - to ensure future renewal services are scheduled by the Customer Support Manager. Address client concerns and work to resolve any issues to secure expansion / renewal / new business. Assist with providing crew names, service reminders, and customer satisfaction surveys. Add contracts / POs as a "file" on the account in Pipedrive. Retrieve COI requirements from clients and work with HUB to produce and send insurance documents (COI's) to client for job site insurance. Gather invoicing / payment instructions for the Billing Team to ensure smooth, on-time billing. Work with the Billing Team on any "Pay Apps" or billing services required by the client. Retrieve upsell opportunities generated from technicians and work with Customer Support Manger to close the deal. Proactively provide support with month-end clean up and unscheduled HAL items. Familiarize yourself with any mandatory customer systems such as Corrigo, Procore, Ariba, etc. Present regular updates to the management team on expansion and renewal activities BA / BS University degree Three to five years of service sales experience Expert understanding of CRM (Pipedrive), Sharepoint, Office 365 Aggressive Hunter Strategic Sales Planning Expert organizational skills and the ability to multitask Closing skills Excellent phone and cold-calling skills Exceptional customer service skills Strong listening skills Ability to achieve and surpass sales targets
Key Responsibilities :
- identifying and pursuing new business opportunities, building and maintaining client relationships, and developing strategies to drive revenue growth.
- Focus sales efforts by creating a strategic sales plan based on geography, segment, operational capabilities, and company goals.
- Keep management informed by logging activity and results in CRM.
- Work with your Customer Support Manager to develop all previous and current accounts due for renewal to maintain and grow business. Refer to AM ->
CSM Handoff Process.
CSM Handoff Process.
Job Requirements
Education and Experience : The requirements listed below are representative of the knowledge, skill, and / or ability required.
Required
Essential Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Development Manager • Phoenix, AZ, United States
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