Senior Manager, Revenue Retention

Senior Manager Of Revenue Retention

Company Description Zayo provides mission-critical bandwidth to the worlds most impactful companies, fueling the innovations that are transforming our society. Zayos 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayos communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Our Senior Manager of Revenue Retention leads the development and execution of Zayos churn and retention strategy across all product lines and sales segments. Youll build and drive holistic retention plays, partner with analytics and Sales to evolve the churn predictive model, surface insights to senior leadership and the board, and lead strategic initiatives that materially reduce revenue at risk. Youll also own prioritization of key systems investments in the Customer Success / Churn value stream.

Key Responsibilities

Churn Strategy & Retention Plays

• Develop and evolve the end-to-end retention strategy (voluntary churn, involuntary churn, downgrades) across fiber, wavelength, transport, dark fiber, colocation, and managed services
• Design segmented retention plays (e.g. at-risk accounts, high-value customers, contract expirations) tailored by product line and sales segment
• Liaise with product, sales, pricing, and marketing to ensure retention efforts are aligned with GTM strategy, pricing incentives, and upsell opportunities

Predictive Modeling & Analytics

Strategic Initiatives & Execution

IT / Systems / Process Prioritization

Leadership, Communication & Reporting

Qualifications & Skills

Minimum of ten (10) years of experience in retention, churn, or customer success analytics / strategy in a telecom, networking, or technology infrastructure business

Advanced degree (MBA, Masters, or equivalent)

Deep understanding of telecom / fiber / network connectivity business models, contract dynamics, and cost structures

Hands-on experience with predictive modeling, data science collaboration, feature engineering, and churn analytics

Strong business acumen : ability to translate analytic insights into actionable strategies and business cases

Proven experience managing cross-functional initiatives (product, IT, operations, sales)

Excellent presentation skills, especially for senior leadership / board audiences

Demonstrated leadership : hiring, coaching, mentoring a small team

Ability to influence without direct authority, strong stakeholder management

Prior experience in fiber, transport, or wholesale network services

Exposure to investor or board reporting processes

Estimated base pay range : $106,500 - $163,900 USD / annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non-sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are you ready to think big? At Zayo, were ambitious and authentic. Teamwork is how we get things done, whether its our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.