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Hospital Manager II
Hospital Manager IIVCA Animal Hospitals • Des Moines, IA, US
Hospital Manager II

Hospital Manager II

VCA Animal Hospitals • Des Moines, IA, US
12 days ago
Job type
  • Full-time
Job description

Hospital Manager II

Hospital Manager at VCA Avondale in Des Moines, Iowa.

We're looking for a highly experienced Veterinary Client Service professional to join our leadership team as Hospital Manager at VCA Avondale in Des Moines, Iowa. The role demands a leader with interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service. We have been part of the community for over 40 years. We offer a beautiful pet resort that is Fear Free and Cat Friendly.

Skills and Qualifications

  • 2 to 3 years of customer service and financial budget management experience.
  • Knowledge of sales and marketing techniques.
  • Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
  • The ability to make decisions, delegate responsibility and achieve results with hospital team members.
  • Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
  • Respect for and willingness to work with clients and their pets.
  • Must be able to handle multiple tasks and deal with an environment of changing priorities.

Job Responsibilities

  • Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
  • Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
  • Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
  • Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
  • Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
  • Maintain client / patient medical / surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
  • Supervise the administration and case review of client medical complaints.
  • Positively represent the hospital and VCA in the professional community and to the general public.
  • Benefits

    We offer competitive compensation and great benefits for eligible employees, including medical / dental, generous personal pet care discounts and more!

    If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

    Seniority Level

    Director

    Employment Type

    Full-time

    Job Function

    General Business, Other, and Health Care Provider

    Industries

    Veterinary Services

    We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at https : / / vcacareers.com.

    The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.

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    Hospital Manager • Des Moines, IA, US

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