At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners.
We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.
Imagine your future with us.
ABOUT THIS ROLE
The Customer Experience (CX) & Conversion Rate Optimization (CRO) Lead will optimize the Audible customer experience and drive growth on Amazon's retail websites and apps across the globe.
This crucial, global role will be responsible for developing the CRO strategy for Audible across the US & Canada, Europe, APAC, and Latin America.
The CX & CRO Lead will work in collaboration with local marketing teams, analyze customer data, and identify and test solutions to improve customer conversion.
They will also have hands-on involvement in planning and setting up A / B tests using Amazon tools, influencing various teams and levels of leadership within Amazon and Audible.
The CX & CRO Lead will be responsible for improving campaign efficiency, testing new ideas, and influencing the product roadmap.
ABOUT YOU
You are analytical, data-driven, and well-versed in CRO principles. Life inspires your work. You look to customers and the world around you to seek insight, get inspired, and strive for more.
You have at least 5 years of relevant experience in designing and executing optimization tests for a digital or B2C company.
You possess strong analytical skills and the ability to build relationships within and across businesses. You are an excellent communicator and effective presenter of strategies and plans to leaders and peers across different functions.
You are self-starting, data-driven, and able to navigate from large datasets to the granular detail of on-site and in-app CX.
As a CX & CRO Lead, you will...
- Lead the global CRO strategy for Audible on Amazon
- Leverage data-driven insights, user research, and best practices to optimize Audible conversion rates across Amazon
- Design and execute a roadmap of optimization tests, utilizing product and personalization initiatives to continuously improve conversion metrics
- Ensure a cohesive and consistent brand experience across all customer touchpoints
- Collaborate with stakeholders to align messaging, visual identity, and UX principles, fostering a seamless and unified customer journey
- Analyze Audible customer journeys on Amazon web and app platforms
- Engage with analytical tools and BI colleagues to dive deep on customer behavior, preferences, and pain points
- Measure the performance of product launches, identifying successes and areas for improvement, and drive a continuous feedback loop between Product and Marketing teams
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.
Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home).
Customer Experience & Conversion Rate Optimization Lead
The Customer Experience (CX) & Conversion Rate Optimization (CRO) Lead will optimize the Audible customer experience and drive growth on Amazon's retail websites and apps across the globe. The CX & CRO Lead will work in collaboration with local marketing teams, analyze customer data, and identify an...
Customer Experience & Conversion Rate Optimization Lead
The Customer Experience (CX) & Conversion Rate Optimization (CRO) Lead will optimize the Audible customer experience and drive growth on Amazon's retail websites and apps across the globe. The CX & CRO Lead will work in collaboration with local marketing teams, analyze customer data, and identify an...
Customer Experience Lead-The Mall at Short Hills
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. A Victoria’s Secret & Co Customer Experience Lead. In addition, the Customer Experience Lead supports o...
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Customer Success Manager
Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving dig...
Customer Success Manager - Northeast Region
We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably...
Customer Service Rep(04577) - 551 Bloomfield Ave.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Use a customer-focu...
Customer Service Manager
Are you a dynamic leader ready to take ownership of a thriving customer service department? Join our team, a leading online retailer committed to delivering exceptional service to our customers. Customer Service Department Manager. As the Customer Service Department Manager,. Your primary objective ...
Customer Service Specialist
Bogg is seeking a dedicated Customer Experience Specialist to join our team and champion our commitment to delivering outstanding service to our customers. As a Customer Experience Specialist, you will be the primary point of contact for our customers, providing support, guidance, and solutions to e...