Customer Service Representative

Customer Service Representative

We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Parsippany, New Jersey. In this role, you will play a key part in ensuring smooth and efficient order management while delivering exceptional service to our clients. The ideal candidate will be detail-oriented, proactive, and skilled in communication to support our dynamic business operations.

Responsibilities :

• Accurately input and manage domestic and international sales and sample orders, ensuring all details such as pricing, product specifications, delivery timelines, and account information are correct.
• Monitor and oversee open orders, adjusting to changes prompted by customer requests, production schedules, or shipping delays.
• Maintain and update customer pricing information, running reports to identify issues and ensuring accurate billing for shipped orders.
• Process chargebacks related to demurrage or detention with high precision and ensure proper customer billing.
• Utilize tools like SAP, OneNote, and SharePoint to organize customer and product information while managing Z block reports.
• Work collaboratively with teams in logistics, supply chain, marketing, and sales to streamline order processing and enhance customer satisfaction.
• Investigate and resolve customer inquiries or concerns promptly and professionally to maintain strong client relationships.
• Generate reports and analyze data to identify trends or areas for improvement in customer service operations.
• Communicate effectively with customers via email and phone to provide updates, clarify details, and ensure their needs are met.

Requirements :