Claims Operations Director
- Full-time
A company is looking for a VP of Claims to lead claims operations and enhance customer experience in commercial auto insurance.
Key Responsibilities
Provide strategic direction for claims operations aligned with business objectives
Oversee relationships with third-party administrators (TPAs) and manage strategic carrier partnerships
Collaborate with Product, Data, and Engineering teams to refine technology-enabled claims processes
Required Qualifications
Bachelor's degree required; insurance designations preferred
10+ years of experience in claims handling and management, with a focus on commercial auto
At least 5 years of experience managing internal and external claims operations
Strong knowledge of insurance coverages, claims processes, and regulatory requirements
Experience in insurtech or technology-forward insurance carriers is highly desirable
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Claim Director • Washington, District of Columbia, United States