Stabilization Case Manager

Job Title: Stabilization Case Manager

FLSA Status: Temporary, Full Time - non-exempt

Employment End Date: 12/31/2025
Reports to: Lead Stabilization Case Manager

Schedule: Varies, 40hrs/week
Supervises: N/A

Rate of Pay: $26-$

Closing Date: 8/13/2025

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

The Stabilization Case Manager ensures individuals that have obtained housing are able to maintain housing. This position administers in-community case management to ensure housing stability for households that have recently been housed. Responsibilities include overseeing the delivery of services such as financial literacy training, employment assistance, resource navigation, mental health and substance use referrals, healthcare referrals, benefits coordination, obtaining vital documents, transportation assistance, and conducting assessments. This list represents common stabilization services, and other related duties may be assigned.

Each location is a 24/7 site that works with households through a trauma-informed lens and with a Housing First approach. We are seeking a candidate who can work independently with limited supervision. Some weekends, holidays, or evening work hours may be required.

Duties and Responsibilities

• Complete training and utilize a Critical Time Intervention approach to case management as described in HOST’s CTI Manual.
• Receive and support households referred through Housing Central Command.
• Conduct a Housing Stability Plan assessment with the households prior to placement in their permanent housing unit.
• Actively engage with household in the community to develop life skills, financial literacy, benefits navigation, employment search, resource navigation, and other needs as identified through the Housing Stability Plan assessment.
• Working with households to develop a plan of achieving housing stability without ongoing subsidies or support from the program.
• Identify alternative housing subsidies if housing stability is not achieved within the timeframe awarded by the program.
• Attend case conferences with other HCC housing providers as directed by supervisor.
• Submit complex household cases to the Denver complex case review.
• Transport clients as needed for pre-move in and move in tasks (vital doc acquisition, unit tours, Landlord meetings, physically moving client belongings, etc).
• Enroll households into HMIS and other platforms as required by funders and follow data standards including case notes and household documentation.
• Meet with supervisor on a regular basis as directed to discuss CTI stabilization for each household.
• Collaborate and communicate effectively with landlord partners and Housing Connector.
• Provide prompt and timely intervention when landlord or unit team identifies a risk to a household’s housing stability (mutual recissions, evictions, etc.).
• Submit and process any payments for any housing costs for the household.
• Adhere to client confidentiality and HIPAA
• Attend, participate, and/or help facilitate case conferencing, team meetings, and assigned meetings.
• Maintain ethical boundaries with clients, colleagues, and partners in alignment with The Salvation Army’s code of ethics and policies.
• Adhere to organizational and program policies and procedures, including processing client assistance.
• Must have a valid Motor Vehicle License and pass Driver Safety Training.
• Ensure compliance with all funding contract requirements.
• Complete all required training in adherence to the training schedule and in compliance with contract, organizational, and program needs.
• Attend all meetings assigned.
• Other duties as assigned.

Education, Experience, Skills, Qualifications:

Education

• Bachelor’s degree in social work, human services field, or related field, required.
• Master’s degree preferred.
• Equivalent experience evaluated and accepted in lieu of a degree requirement on a case-by-case basis.

Skills

• Strong communication skills: ability to effectively communicate verbally and in writing with clients, landlords, colleagues, service providers, and other stakeholders.
• Problem-solving skills: ability to assess complex and changing situations, identify barriers and develop creative solutions to client challenges.
• Case management skills: experience with case management practices, including intake, assessment, goal setting, and documentation.
• Computer proficiency: familiarity with database systems for client data management and collaboration.
• Self-Direction: ability to work independently within clear parameters within a team environment.

Qualifications

• Previous experience working with unhoused or at-risk populations, preferably in case management, 1 year required.
• Comfortable working in a crisis-oriented environment and responding appropriately to a person in crisis.
• Ability to respond with humility to diversity and the needs of our unhoused neighbors.
• Ability to work effectively, cooperatively, and respectfully with staff, volunteers, clients, partners, and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mental ability.
• Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information.
• Be supportive of The Salvation Army’s mission. Ability to reflect and model the high standards of our organization as one of the world’s most distinguished human services charitable organizations.
• Driving This position requires driving: A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required. An MVR will be processed every year in accordance with The Salvation Army’s policies. Background Check Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.

Additional Knowledge, Skills, and Abilities Required:

• Excellent communication skills both written and verbal, ability to manage databases, administer complex systems, and follow program policies. Ability to discern appropriate approaches and solutions in highly complex cases.

Physical Requirements

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.