Employment Office Clerk - Bilingual - Lakeland
The Employment Office provides signature customer service to job seekers and hiring managers throughout Publix's corporate offices, distribution centers, manufacturing facilities, and stores. Within the department, the Employment Office Clerk impacts a candidate's experience and initial impressions of Publix. Ideal candidates for this role have strong customer service skills including professionalism, patience, and a people-first attitude. They should possess a strong work ethic and have a positive and flexible demeanor to handle a fast-paced and evolving environment. In our offices, we value in-person interactions, similar to those our store associates have with customers. This role is a face-to-face, office-based position, located at Publix's Lakeland corporate office.
What You'll Do :
- Coordinate applicant processing and paperwork, and facilitate employment screening processes
- Professionally answer and respond to a large volume of customer calls daily
- Create, monitor, and facilitate activity related to job requisitions
- Coordinate contingent workforce
- Provide premier customer service to hiring managers, department administrators, and applicants while multitasking various responsibilities
Required Qualifications
High school diploma or equivalent experienceAt least one year of general office experiencePrevious call center experienceBilingual in English and SpanishBasic skills with Microsoft Access, Excel, and PowerPointIntermediate skills with Microsoft WordStrong written and verbal communication skillsExcellent time management skills and the ability to work efficiently in a fast-paced environment with competing prioritiesFlexible and adaptable to adjust style and approach in response to differing circumstancesWillingness to work extended hours as business needs requirePreferred Qualifications
Two or more years of clerical experience1 year call center experienceGeneral knowledge of HR processes and HRISBasic skills with SAPIntermediate skills with BrassRing Applicant Tracking System (ATS), Employment Eligibility System (EES), Physical Agility Test (PAT), and AMS (Applicant Management System)Knowledge of Publix organizational structure and understanding of company and department policies