System Administrator
Phoenix, AZ - Must be local to Phoenix AZ
About KAEDIX
KAEDIX exists to change how the world constructs fundamentally. Join us in pursuing transformational change in every aspect of AEC. We're made up of brilliant engineers, manufacturers, programmers, and other generalists who are united by the notion that to make great things intelligently is a worthy pursuit.
Building Today. Transforming Tomorrow.
About the Position
KAEDIX is seeking a highly capable System Administrator (Contractor) to manage our internal IT systems across a hybrid team. This role combines Tier 1–2 helpdesk responsibilities with ad-hoc strategic infrastructure ownership, including MDM, endpoint security, identity management, and SSO integrations supported by the CIO. You'll support daily tech operations, troubleshoot quickly, and proactively shape systems to support KAEDIX as we scale.
Your Goal : Ensure seamless daily operations while building a secure, automated, and future-ready IT foundation.
Key Responsibilities
Helpdesk & Support
- Provide chat / email / phone support for team-wide IT issues
- Troubleshoot macOS and Windows hardware / software issues
- Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Resolve MFA, identity, and access issues via Microsoft Entra ID
- Coordinate device pickup, provisioning, and replacements
- Provide onsite support in Phoenix for device swaps, conference gear, or connectivity issues
Endpoint & Device Management
Provision and maintain device inventory (Apple Business Manager)Administer Jamf for Apple devices (with future transition to Intune)Remote lock / wipe lost or offboarded devicesDeploy policies and profiles for compliance, security, and performanceSecurity & Compliance
Monitor and respond to Microsoft Defender for Endpoint alertsGenerate and review monthly device security reportsEnforce Conditional Access and MFA policiesSupport SOC2 readiness and basic compliance hardeningUser Lifecycle Management
Handle onboarding and offboarding of users across M365 and SaaS toolsProvision RBAC-based access across key apps (e.g., Odoo, HubSpot, Todoist)Maintain rapid offboarding protocol : access revoked within 1 hour of requestProactive IT Operations
Monitor systems for preventative risk or performance issuesConduct quarterly IT infrastructure reviews and share roadmap recommendationsRecommend cost-effective tools or automations to improve workflows and securityStrategic Initiatives
Lead MDM migration from Jamf to Microsoft IntuneDesign and implement SSO workflows for key platforms (e.g., Todoist, Miro, Gusto)Build automated provisioning scripts or workflows across SaaS stackPartner with leadership to plan Zero Trust security and device lifecycle automationSLA Expectations
Onsite support in Phoenix may be requested for P1 or P2 issues involving devices or connectivity.
Critical (P1) : Device down, MFA failure, account lockoutFirst Response :Resolution Target :High (P2) : Odoo / HubSpot login issues, Defender alertsFirst Response :Resolution Target :Routine (P3) : New user setup, file access, hardware syncFirst Response :Resolution Target :Qualifications
Education & Experience
3+ years in IT systems admin or support roles (including contractor / freelance experience)Experience managing both day-to-day IT and long-term systems designPrior work with small / hybrid or startup teamsTechnical Skills
Expertise in Microsoft 365 administration (Exchange, Teams, OneDrive, SharePoint)Hands-on experience managing Apple Business Manager and Jamf for Apple fleetsFamiliar with Microsoft Defender for Endpoint : monitoring, triage, and reportingComfortable with remote lock / wipe, compliance policies, and secure device provisioningFamiliar with SSO / SAML integrations and MDM migrationsComfortable scripting in PowerShell or BashCertifications (Preferred, but not required)
Microsoft Certified : Modern Desktop Administrator AssociateMicrosoft Certified : Security, Compliance, and Identity FundamentalsJamf Certified Associate or 200-level+ certificationCompTIA Security+ or equivalentApple Certified Support Professional (ACSP)Soft Skills
Clear and proactive communicatorComfortable with minimal oversight and high autonomyBias toward secure, scalable, and automated solutionsStrong follow-through and systems thinking mindsetWork Environment
Contractor role with flexible, part-time hoursPrimarily remote, but must be available for onsite response in Phoenix when neededFast-paced, experimental culture where execution wins over perfectionRegular async collaboration with CIO and ops / tech teamsLightly structured environment — initiative is criticalJ-18808-Ljbffr