Manager, Client Executive, SafeSend

SafeSend Client Executive Manager

As the SafeSend Client Executive Manager, you will lead a team of Client Executives responsible for driving growth, retention, and customer engagement across strategic accounts. This role combines leadership, strategic account planning, and operational excellence to ensure revenue targets are met while delivering exceptional client experiences. You will coach and develop your team, foster strong cross-functional collaboration, and implement strategies that maximize customer value and long-term partnerships.

Team Leadership : Recruit, develop, and lead a high-performing team of Client Executives. Provide coaching, performance feedback, and career development opportunities.

Revenue Growth : Drive strategies to achieve and exceed renewal, upsell, and cross-sell targets across the team's portfolio.

Account Strategy : Oversee the creation and execution of strategic account plans that align with customer goals and business objectives.

Customer Advocacy : Ensure the team serves as trusted advisors to clients, delivering insights and solutions that drive measurable outcomes.

Operational Excellence : Monitor pipeline health, forecast accuracy, and adherence to sales processes. Implement best practices for account management and growth.

Cross-Functional Collaboration : Partner with Sales, Marketing, Product, and Customer Success leadership to align on go-to-market strategies and deliver a seamless customer experience.

Reporting & Insights : Provide regular reporting on team performance, revenue metrics, and strategic initiatives to senior leadership.

Enablement & Development : Drive continuous improvement through training, process optimization, and adoption of tools that enhance efficiency and effectiveness.

Revenue Performance : Achievement of renewal, upsell, and cross-sell targets.

Customer Retention : Percentage of accounts retained and expanded.

Forecast Accuracy : Reliability of revenue and pipeline projections.

Team Development : Employee engagement, retention, and performance outcomes.

The best leaders in this role combine strategic thinking with a passion for developing talent and driving results. You thrive in a fast-paced environment, balancing revenue goals with customer-centric strategies.

Leadership Excellence : You inspire, coach, and empower your team to achieve ambitious goals.

Commercial Acumen : You understand complex deal structures, pricing strategies, and SaaS revenue models.

Strategic Mindset : You can see the big picture and translate it into actionable plans for your team.

Customer-Centric Approach : You prioritize client success as the foundation for growth.

Data-Driven : You leverage analytics and insights to guide decisions and optimize performance.

Collaborative Influence : You build strong partnerships across functions to deliver unified outcomes.

Bachelor's degree in Business, Marketing, or related field (or equivalent experience).

7+ years in account management, client success, or sales roles, with at least 23 years in a leadership capacity.

Proven track record of driving revenue growth and retention in SaaS or recurring revenue environments.

Strong communication, negotiation, and relationship management skills.

Proficiency in CRM and sales tools (e.g., Salesforce).

Hybrid Work Model : We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance : Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth : By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits : We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture : Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values : Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact : Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact : We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.