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Diamonds Direct
Customer Care FTDiamonds Direct • Raleigh, NC
Customer Care FT

Customer Care FT

Diamonds Direct • Raleigh, NC
30+ days ago
Job type
  • Full-time
Job description

Description

We are looking for a Jewelry Repair Liaison to join our team!

Why This Position Is Important To Us

  • It serves as the liaison from the customer to the bench jeweler and ensures customer satisfaction
  • Our experience sets us apart from competitors
  • Everyone on our team must be a rhino!

Responsibilities

  • Accept jewelry for repair
  • Assist sales team with customer orders
  • Assist customers with concerns
  • Facilitate delivery of merchandise to customers

What Will Make You Successful

  • Ability to maintain composure in high pressure, fast-paced environment
  • Good listener and communicator
  • Organized and good at multi-tasking
  • Comfortable at handling phone calls and in person correspondence
  • Professional and welcoming presentation
  • Demonstrates attention to detail and has a sense of urgency
  • A passion for the jewelry industry

Requirements

  • Previous customer service experience
  • Experience in a luxury retail environment preferred
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Customer Care FT • Raleigh, NC

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