Product Manager Sales & Support Technology

Product Manager Sales & Support Technology (CSMB / Telephony & AI)

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Location : San Jose, CA

Overview

We're looking for an experienced Product Manager to join the BCDD / DME CSMB organization, focusing on Sales and Support technologies such as telephony, omnichannel engagement, and AI-driven capabilities. The ideal candidate combines strong executional skills with curiosity and technical depth to translate customer and business needs into scalable, data-backed solutions that enhance customer experience and advisor productivity.

Key Responsibilities

Product Strategy & Roadmap

• Assist in developing the vision and strategy for CSMB Sales & Support technologies, with a focus on telephony modernization, omnichannel workflows, and improvements using both AI and other technologies.
• Partner with senior product managers to align priorities with business goals and customer outcomes.

Cross-Functional Collaboration

Customer & Market Insight

AI & Innovation Enablement

Metrics & Execution

Qualifications

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $122,200 $234,200 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.