Talent.com
Director of Front Office

Director of Front Office

Fouquet's New YorkNew York, NY, United States
4 days ago
Job type
  • Full-time
Job description

Fouquet's New York is seeking a highly motivated Director of Front Office who shares a passion for hospitality. The primary duty will be to administer the front office operation and supervise staff on a daily basis. Ensures guest and employee satisfaction in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing the financial performance of the department.

Compensation and Benefits

  • This position is bonus driven
  • Employee Meals, Employee Referral Program, Commuter Discounts
  • Excellent and Affordable Health Care coverage
  • Life Insurance and Disability Insurance /  Great 401k with Company match
  • 15 days of PTO and Company recognized Holidays
  • Employee Meals, Employee Referral Program, Commuter Discounts
  • Staff events and celebrations
  • Salary : $110,000 - $130,000 per year

Responsibilities :

  • Maintain a friendly and warm demeanor and provide excellent customer relations, with confidentiality and discretion.
  • Assist guests with check-in and check-out processes (Register guests, verify registration, issue room keys and provide information on hotel services and room location)
  • Maintain knowledge of hotel policies including room rates, discounts, special offerings, and events.
  • Review monthly P&L’s with the General Manager and Department Managers and assist with monthly forecasting.
  • Accept payments, post miscellaneous charges and ensure prompt delivery of final bills to guests.
  • Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts.
  • Ensuring the safety of people, goods entrusted to you, safes and cash registers.
  • Implementing and monitoring corrective actions under the framework of work practices reviews.
  • Participating in and facilitating audits carried out by internal or external auditors.
  • Ensuring operating procedures are followed in terms of professional practices and techniques (check-in and check-out...)
  • Supervising the distribution of the tasks for different roles and supervising daily tasks for each role based on business needs and events.
  • Supervising actions that require coordination with other departments depending on customer needs (priority, relocation, change, etc.)
  • Ensuring customer complaints are correctly handled.
  • Identifying employee training needs and training your team on changes in working practices and techniques.
  • Up-sell rooms where possible to maximize revenue.
  • Actively participating in department meetings and working closely with department heads.
  • Recruiting department employees as required.
  • Have a working knowledge of security procedures.
  • Ensuring the safety of property and people.
  • Qualifications

  • College degree or coursework in hospitality related fields preferred.
  • At least 3 years of progressive experience in a luxury hotel or a related field required.
  • Prior OPERA CLOUD experience required.
  • Proficient computer skills, including Google Applications (Gmail, Meet, Calendar, Hangouts, etc).
  • Strong analytical, communication, and computer skills.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Requires standing for extended periods, walking, lifting up to 25 pounds, bending and reaching; may occasionally require lifting guest luggage.
  • Must be flexible to work variable shifts (days, nights, overnights). Work schedule varies and may include working on holidays, and weekends.
  • Fluency in English, additional language competency is a plus.
  • FLSD certification is a plus.
  • The Barriere Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Create a job alert for this search

    Director Of Front Office • New York, NY, United States

    Related jobs
    • Promoted
    Assistant Director of Front Office-Hyatt Centric Wall Street, NYC

    Assistant Director of Front Office-Hyatt Centric Wall Street, NYC

    Blue Sky Hospitality SolutionsNew York, NY, US
    Full-time
    Assistant Director of Front Office.Location : Hyatt Centric Wall Street, New York, NY Department : Front Office Reports To : Director of Front Office Employment Type : Full-Time, Exempt Union Status : N...Show moreLast updated: 30+ days ago
    • Promoted
    Front of House Staff

    Front of House Staff

    Llama Lips Pure PeruvianStamford, CT, US
    Full-time
    We are in need of a bilingual (English / Spanish) person who can serve beer / wine / cocktails and take food orders from our guests with a strong understanding of what great hospitality is all about.We a...Show moreLast updated: 12 days ago
    • Promoted
    Taskforce Front Office Manager

    Taskforce Front Office Manager

    Royal Lahaina ResortNew York, NY, US
    Full-time
    The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services / Transportation in an attentive, friendly, efficient and courteous manner, ...Show moreLast updated: 30+ days ago
    • Promoted
    Rooftop Director

    Rooftop Director

    Rox RecruitmentNew York, NY, US
    Full-time
    Rooftop Director – Luxury Hotel, New York, NY.This is a hands-on leadership role overseeing both the rooftop and a connected bar / lounge concept, ensuring exceptional guest experiences and ope...Show moreLast updated: 2 days ago
    • Promoted
    Director Patient Care Pediatrics Operating Room

    Director Patient Care Pediatrics Operating Room

    RWJ New BrunswickNew Brunswick, NJ, US
    Full-time
    Job Title : Director Patient Care Location : Main Hospital - New Brunswick Department Name : Peds Operating Room Req : 0000210793 Status : Salaried Shift : Day Pay Range : $150,000.Pay Transparency : The ...Show moreLast updated: 2 days ago
    • Promoted
    Front of House Manager

    Front of House Manager

    The NobleBrooklyn, NY, US
    Full-time
    The Noble is looking for a full time Front of House Captain / Manager.Solid love and knowledge of wine.Experience serving & ability to interact well with guests in an intimate neighborhood establishm...Show moreLast updated: 11 days ago
    • Promoted
    Director of Planning & Operations

    Director of Planning & Operations

    SolomonEdwardsNew Brunswick, NJ, US
    Permanent
    Director of Planning & Operations.Director of Planning & Operations.FOOD CPG INDUSTRY EXPERIENCE IS REQUIRED.Director of Planning & Operations. Partner with the VP of Manufacturing to de...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Front Office Operations Manager - New York Hilton Midtown

    Front Office Operations Manager - New York Hilton Midtown

    NYC StaffingNew York, NY, US
    Full-time
    Front Office Operations Manager - New York Hilton Midtown.The New York Hilton Midtown is looking for its next Front Office Operations Manager. This hotel offers 1,878 elegantly appointed guestrooms ...Show moreLast updated: 7 hours ago
    • Promoted
    Front Office Manager - Millennium Hilton New York One UN Plaza

    Front Office Manager - Millennium Hilton New York One UN Plaza

    HiltonNew York, NY, US
    Full-time
    The Millennium Hilton New York One UN Plaza is looking for a Front Office Manager to join our team!.Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Gr...Show moreLast updated: 23 days ago
    • Promoted
    Director of Ticket Sales and Operations

    Director of Ticket Sales and Operations

    InsideHigherEdHempstead, New York, United States
    Full-time +1
    Hofstra University is nationally ranked and recognized as Long Island’s largest private university located in Hempstead, N. When you work at Hofstra, you join a team of talented professionals commit...Show moreLast updated: 9 days ago
    • Promoted
    Director of Business Development

    Director of Business Development

    Lifepoint HealthMadison, NJ, US
    Full-time
    Director of Business Development and Marketing.Atlantic Rehabilitation Institute is a state-of-the-art, 38-bed inpatient acute rehabilitation hospital dedicated to the treatment and recovery of ind...Show moreLast updated: 15 days ago
    • Promoted
    Sr. Director, Vaccine Market Operations

    Sr. Director, Vaccine Market Operations

    Scientific SearchParsippany, NJ, US
    Full-time
    Are you ready to lead growth in one of healthcare's most dynamic markets? My client, a nationally recognized leader in vaccine contracting and group purchasing solutions, is seeking a.This role is ...Show moreLast updated: 25 days ago
    • Promoted
    • New!
    Director of Front Office

    Director of Front Office

    SonestaNew York, NY, US
    Full-time
    The Director of Front Office sets the tone for Sonesta's Culture of Caring.We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create suc...Show moreLast updated: 7 hours ago
    • Promoted
    High Tech Executive Partner

    High Tech Executive Partner

    GartnerStamford, CT, United States
    Full-time
    With the support of their High-Tech Executive Partner, our clients are able to achieve their goals more quickly, more cost effectively and with a higher assurance of success.You will have the oppor...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Front Office

    Director of Front Office

    Fouquet's New YorkNew York, NY, US
    Full-time
    Fouquet's New York is seeking a highly motivated Director of Front Office who shares a passion for hospitality.The primary duty will be to administer the front office operation and supervise staff ...Show moreLast updated: 3 days ago
    • Promoted
    Service Director

    Service Director

    American BrassQueens, NY, US
    Full-time
    Our Service Director must have a high level of hospitality that they bring to every interaction with Members, Guests, and our team. Organizes and directs restaurant’s team of FOH sta...Show moreLast updated: 18 days ago
    • Promoted
    Corporate Director of Hotel Operations

    Corporate Director of Hotel Operations

    Dovetail + CoNew York, NY, US
    Full-time
    Dovetail + Co is a creative, full-service dynamic hotel company headquartered in New York City with assets from Hawaii to Bermuda. Founded in 2018, we currently own interests in and / or manage six h...Show moreLast updated: 30+ days ago
    • Promoted
    Director of Operations

    Director of Operations

    Cornell University Veterinary SpecialistsStamford, Connecticut, United States
    Full-time
    We are seeking a highly skilled and experienced Director of Operations to focus on the day to day operations of the 24 / 7 veterinary specialty and emergency hospital, possessing a strong working kno...Show moreLast updated: 30+ days ago