Intake and Support Specialist, RAP

Job Description

Job Description

Summary : Responsible for Project Based Voucher (PBV) new admissions and Housing Choice Voucher (HCV) intake, processing Contract Rent Increases for PBV, maintaining a small caseload of PBV households, and providing program support of the Program Representatives.

Why Work for SMOC?

• Paid Time Off : All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities :

Knowledge and Skill Requirements :

Organizational Relationship : Directly reports to Program Manager, Federal Vouchers. Indirectly reports to Assistant Director, Director of Federal Programs, and Division Director.

Physical Requirement : Ability to lift 25lbs. Ability to walk up and down stairs.

Working Conditions : As part of the responsibilities of this position, the Federal Intake and Support Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Remote Work Option : Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Federal Intake and Support Specialist position is eligible to work from home 20% of the week in scheduling coordination with the department manager.

Monday-Friday; 9am-5pm

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