Talent.com
Customer Relationship Liaison-DR
Customer Relationship Liaison-DRApria Healthcare • Irvine, CA, US
Customer Relationship Liaison-DR

Customer Relationship Liaison-DR

Apria Healthcare • Irvine, CA, US
2 days ago
Job type
  • Full-time
Job description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include :

  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after one year of service
  • Employee stock purchase plan
  • Tuition reimbursement

JOB SUMMARY

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

Compensation : $18.33 - $26.69 / Hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Act as first point of contact to patients arriving in person.
  • Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
  • Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
  • Work with sales team, referrals and / or patients to gather documentation / information needed to meet insurance guidelines. Requests health plan authorizations / information as required; either electronically or verbally.
  • Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
  • Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
  • Perform outbound customer satisfaction calls to patients and referrals.
  • May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
  • May perform functional tests on certain respiratory equipment.
  • Perform other duties as required.
  • SUPERVISORY RESPONSIBILITIES

  • None
  • MINIMUM REQUIRED QUALIFICATIONS

    Education and / or Experience

  • High School Diploma or equivalent
  • At least one year of related work experience
  • Certificates, Licenses, Registrations or Professional Designations

  • None
  • SKILLS, KNOWLEDGE AND ABILITIES

  • Organizing
  • Problem Solving / Analysis
  • Patient Focused
  • Teamwork
  • Time Management / Multi-tasking
  • Effective communication in person, on the phone and electronically
  • Computer Skills

  • Intermediate to advanced computer skills
  • Proficient working within multiple systems at once
  • Language Skills

  • English (reading, writing, verbal)
  • Mathematical Skills

  • Intermediate level math skills
  • PREFERRED QUALIFICATIONS

    Education and / or Experience

  • At least two years' experience in an office environment, healthcare setting or call center
  • Experience utilizing a multi-line phone system.
  • PHYSICAL DEMANDS

    While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.

  • The employee uses computer and telephone equipment.
  • Specific vision requirements of this job include close vision and distance vision.
  • Regularly required to use hands to write, use a computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents.
  • Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers / values.
  • Employee continually engages in activities that require talking and hearing.
  • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
  • Strength Aspects :
  • Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.

    WORK ENVIRONMENT

  • Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting.
  • The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

    Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

    J-18808-Ljbffr

    Create a job alert for this search

    Customer Relationship • Irvine, CA, US

    Related jobs
    Licensed Marriage and Family Therapist

    Licensed Marriage and Family Therapist

    Headway • Irvine, CA, US
    Full-time
    Licensed Marriage and Family Therapist (LMFT).Wage : Between $90-$127 an hour.Licensed Marriage and Family Therapist — Are you ready to launch or expand your private practice? .Headway is here to he...Show more
    Last updated: 3 days ago • Promoted
    Inside Sales Representative

    Inside Sales Representative

    Ganahl Lumber Co • Capistrano Beach, CA, US
    Full-time
    Ganahl Lumber San Juan Capistrano currently has an Inside Sales career opportunity for an experienced sales professional, who is knowledgeable in the construction industry.This is an opportunity to...Show more
    Last updated: 30+ days ago • Promoted
    Sr Relationship Advisor

    Sr Relationship Advisor

    Northern Trust • Pasadena, CA, US
    Full-time
    Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative f...Show more
    Last updated: 30+ days ago • Promoted
    Client Relationship Consultant 2 (Banker) - Lake Forest, CA (20hrs)CategoryBranch BankingJob Id2025-0025465LocationLake Forest, CA, United StatesPosting Start Date10 / 16 / 2025Anticipated Posting End Date10 / 28 / 2025Job TypePart time

    Client Relationship Consultant 2 (Banker) - Lake Forest, CA (20hrs)CategoryBranch BankingJob Id2025-0025465LocationLake Forest, CA, United StatesPosting Start Date10 / 16 / 2025Anticipated Posting End Date10 / 28 / 2025Job TypePart time

    US Bank • Foothill Ranch, CA, US
    Part-time
    Client Relationship Consultant.Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we s...Show more
    Last updated: 1 day ago • Promoted
    Client Relationship Consultant 2 (Banker) - Vons - Sierra Madre, CA (35hrs)

    Client Relationship Consultant 2 (Banker) - Vons - Sierra Madre, CA (35hrs)

    U.S. Bancorp • Sierra Madre, CA, US
    Full-time
    Client Relationship Consultant.Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide ...Show more
    Last updated: 11 days ago • Promoted
    Client Relationship Consultant 3 ( Banker) - Seal Beach Ralphs, CA (25hrs)

    Client Relationship Consultant 3 ( Banker) - Seal Beach Ralphs, CA (25hrs)

    U.S. Bancorp • Seal Beach, CA, US
    Full-time
    Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while...Show more
    Last updated: 2 days ago • Promoted
    Licensed Marriage Family Therapist - (LMFT) - Hybrid Role - Fallbrook, CA

    Licensed Marriage Family Therapist - (LMFT) - Hybrid Role - Fallbrook, CA

    LifeStance Health • Fallbrook, CA, US
    Full-time
    We are actively looking to hire talented therapists in the Temecula area, who are passionate about patient care and committed to clinical excellence. Wanting to deliver high quality behavioral healt...Show more
    Last updated: 10 days ago • Promoted
    Employee Relations Consultant

    Employee Relations Consultant

    InsideHigherEd • Riverside, California, United States
    Full-time
    Reporting to the Director of Employee and Labor Relations, the Employee Relations Analyst is a technical leader who provides guidance to all levels within the organization, utilizing specialized em...Show more
    Last updated: 8 days ago • Promoted
    Licensed Marriage Family Therapist (LMFT) - Hybrid Role - Oceanside, CA

    Licensed Marriage Family Therapist (LMFT) - Hybrid Role - Oceanside, CA

    LifeStance Health • Oceanside, CA, US
    Full-time
    We are actively looking to hire talented therapists in the San Diego area, who are passionate about patient care and committed to clinical excellence. Wanting to deliver high quality behavioral heal...Show more
    Last updated: 30+ days ago • Promoted
    Relationship Banker - Redlands Main Financial Center

    Relationship Banker - Redlands Main Financial Center

    Bank of America • Redlands, CA, US
    Full-time
    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clien...Show more
    Last updated: 30+ days ago • Promoted
    Client Relationship Consultant 1-4 (Banker) - Orange County, CA

    Client Relationship Consultant 1-4 (Banker) - Orange County, CA

    U.S. Bancorp • Costa Mesa, CA, US
    Full-time
    Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We b...Show more
    Last updated: 30+ days ago • Promoted
    Client Relationship Consultant 2 (Banker) - Lake Forest, CA (20hrs)

    Client Relationship Consultant 2 (Banker) - Lake Forest, CA (20hrs)

    U.S. Bancorp • Foothill Ranch, CA, US
    Full-time
    Client Relationship Consultant.Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide ...Show more
    Last updated: 2 days ago • Promoted
    Retail Relationship Banker

    Retail Relationship Banker

    Bmo • Mission Viejo, CA, US
    Part-time
    Retail Banking Sales & Service Representative.Delivers exceptional service to BMO customers and prospects.Identifies customer needs and provides advice and guidance regarding financial solutions th...Show more
    Last updated: 30+ days ago • Promoted
    Merrill Market Client Relationship Manager

    Merrill Market Client Relationship Manager

    Bank of America • Newport Coast, CA, US
    Full-time
    Market Client Relationship Manager.Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutio...Show more
    Last updated: 30+ days ago • Promoted
    Sr. Relationship Advisor

    Sr. Relationship Advisor

    Northern Trust • Newport Coast, CA, US
    Full-time
    Wealth Management Relationship Manager.Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern...Show more
    Last updated: 30+ days ago • Promoted
    Client Relationship Director

    Client Relationship Director

    CliftonLarsonAllen • Irvine, CA, US
    Temporary
    CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory...Show more
    Last updated: 9 days ago • Promoted
    Employee Relations Analyst

    Employee Relations Analyst

    InsideHigherEd • Riverside, California, United States
    Full-time
    Reporting to the Director of Employee and Labor Relations, the Employee Relations Representative is an experienced professional who knows how to apply theory and put it into practice with in-depth ...Show more
    Last updated: 8 days ago • Promoted
    Client Relationship Consultant 2 (Banker) - Garden Grove Brookhurst, CA (35hrs)

    Client Relationship Consultant 2 (Banker) - Garden Grove Brookhurst, CA (35hrs)

    U.S. Bancorp • Garden Grove, CA, US
    Full-time
    Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We b...Show more
    Last updated: 30+ days ago • Promoted