Director of Account Management

A company is looking for a Director of Account Management, Upmarket.

Key Responsibilities

Build and lead a high-performing team focused on customer value and accountability

Design and implement upmarket Account Management strategies to exceed retention and expansion goals

Collaborate with cross-functional teams to represent customer needs and drive adoption of key competencies

Required Qualifications

10+ years of customer-facing experience, with 5+ years in management roles at a SaaS company

Proven track record in achieving revenue retention and expansion targets in the NAMER market

Experience leading teams serving mid-market and enterprise customers

Strong analytical thinking and data-driven decision-making skills

Experience in a fast-paced startup or growth-stage SaaS environment