Manager of Leave Administration, Human Resources

Overview

Manager of Leave Administration, Human Resources at UT Southwestern Medical Center. The Manager of Leave Administration is responsible for the strategic oversight and operational management of the organization's leave of absence programs, ensuring strict compliance with federal, state, and organizational policies. This role leads the day-to-day operations of the leave administration team, providing clear direction, coaching, and support to drive accuracy, accountability, and service excellence. The manager ensures timely and precise processing of leave requests (FMLA, parental, military, personal, etc.) and serves as a subject matter expert on all leave-related policies and regulatory requirements. In partnership with Payroll, HR Data Management, Benefits, Legal, and departmental leaders, this role proactively identifies risks, strengthens audit controls, and develops innovative solutions to streamline processes and improve efficiency. The ultimate goal is to deliver a compliant, efficient, and employee-centered leave program that enhances the overall workplace experience.

Responsibilities

• Manages Leave Administration following UT Southwestern policies and procedures using effective management and communication skills to develop and ensure program effectiveness. This includes requests related but not limited to the following : Family Medical Leave Act, State Parental Leave Act, Military Leave, and Emergency Leave.
• Partner with HR Data Management, Payroll, Benefits, and Legal to resolve escalated and complex leave cases.
• Drive process improvement initiatives to streamline workflows and enhance service delivery.
• Approve and / or deny leave cases based on relevant medical information. Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed.
• Coordinate various projects and programs for the division, ensuring all tasks are completed by established deadlines and quality customer service is provided.
• Monitor performance metrics, prepare reports, and present insights to leadership on leave activity, trends, and compliance risks.
• Lead and manage the Leave Administration team, including hiring, training, coaching, and performance management.
• Develop, implement, and maintain standard operating procedures (SOPs) to ensure consistent and compliant processes.
• Establish and monitor audit controls to ensure data accuracy, regulatory compliance, and risk mitigation.
• Conduct analytical reviews of leave data to identify trends, forecast operational needs, and recommend process improvements.
• Assist in the creation and facilitation of leave administration training programs.
• Manage the processing of all approved state leaves and coordinate review with leadership and HR business partners as needed.
• Performs other duties as assigned.

Benefits

Qualifications

Security and EEO

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

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