Collections Specialist

Job Description

Job Description

We are looking for a skilled Collections Specialist to join our team in Las Vegas, Nevada. This short-term contract position offers an opportunity to make a significant impact by managing overdue accounts and streamlining collection processes. The ideal B2B (business-to-business) collections specialist will be assertive, detail-oriented, and experienced in handling high volumes of commercial collections with professionalism and efficiency. Collection specialist with a proven track record of reducing DSO and capable of working in a fast-paced environment where you will make 75+ calls a day should apply immediately.

Responsibilities for the Collections specialist :

• Conduct daily outreach to clients by phone, making 60-80 calls per day to follow up on overdue invoices and outstanding balances.
• Implement assertive follow-up strategies to ensure timely payments, including re-contacting clients within 48 hours if necessary.
• Manage escalations for accounts exceeding 120 days past due, coordinating with management to determine next steps.
• Review and update customer account information, purchase orders, and correspondence within the Service Titan system.
• Focus on resolving older, high-value outstanding accounts, particularly those exceeding $50,000.
• Collaborate with the General Manager and Controller to align collection efforts with business objectives.
• Develop and maintain effective processes to streamline collections and minimize future backlogs.
• Ensure compliance with lien release procedures and other billing-related requirements.
• Prepare detailed reports and analysis using Excel formulas to track collection performance and trends.
• Minimum of 5 years of experience in commercial collections, preferably in a high-volume environment.
• Strong knowledge of credit and collection processes, including B2B collections.
• Proficiency in Service Titan or similar customer management systems.
• Advanced skills in Microsoft Excel, including the use of formulas for reporting and analysis.
• Excellent communication and negotiation abilities to handle challenging client interactions.
• Proven track record of assertiveness and persistence in achieving collection goals.
• Ability to handle escalations for overdue accounts professionally and effectively.
• Familiarity with lien releases and other billing-related procedures.