Key Account Manager (KAM)
At the heart of CSA Group, we aim to make the world a better, safer, and more sustainable place. From our early engineering standards to today's 3,500 standards, codes, and related products, we test, inspect, and certify a wide range of products to meet exacting requirements for safety, performance, and environmental impact. We're looking for people like you to help make it happen.
Job Summary : The Key Account Manager (KAM) promotes continued growth and superior customer service for current customers within the HVAC market. Serves as an internal sales and customer contact for initial inquiries, quotes, and service for assigned medium-sized accounts within an assigned area. Follows up on sales and marketing opportunities via email, in-person, and phone communications. Supports and promotes continued growth of new business for CSA Group TIC services. Engages in proactive company research and customer outreach to increase business from assigned medium-sized accounts.
Responsibilities :
- Initiates the sales process, providing preliminary and ongoing information to existing clients.
- Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services.
- Prioritizes work assignments and follow-up responses to client inquiries and proposals.
- Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business.
- Prepares cost proposals of services for clients, using applicable questionnaires and worksheets.
- Maintains accurate and complete client files, including the input of existing client information into the shared sales database.
- Works closely with the Sales team to support and promote continued growth of new business.
- Works closely with customers to provide customer care on inquiries, quotes, and services with an assigned area.
- Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts.
- Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI / FE, and engages in facilitating the appropriate internal contact when other services are needed.
- Prepares quotes for clients, using applicable questionnaires and worksheets.
- Sends proposals to clients and conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable.
- Maintains input of existing client information into Centra. Regularly follows up on open quotations and sales opportunities.
- Researches customer accounts, identifies opportunities for growth and generating leads and demand. Expected to meet / exceed sales targets for assigned medium-sized accounts.
Preferred Qualifications :
Post-secondary education required.2-4 years of sales experience.Understanding of Salesforce and Workday a plus.Knowledge of the safety certification industry.Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications.Excellent verbal and written English communication skills.Excellent phone a