Are you interested in joining a global team International Financial Institution is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia.
Your key responsibilities include :
- Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
- Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
- Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
- Create and manage detailed logs of incidents and requests, identifying trends.
- Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
- Building and deploying PCs and laptops.
Help Desk Specialist
Are you interested in joining a global team International Financial Institution is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. ...
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Help Desk Specialist
Are you interested in joining a global team International Financial Institution is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. ...
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