Helpdesk Support Specialist
Duties & Responsibilities
Resolves complex technical issues at point of contact
Utilizes customer service skills to effectively support a demanding client base
Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
Candidate should also be flexible to work overtime as needed
Skills & Competencies
Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
Must be highly productive, able to balance competing priorities and meet all established productivity measures
Ability to adapt to a fast-changing environment
Excellent analytical and problem solving skills
Position also requires the ability to work under pressure to meet strict deadlines
Qualifications & Prior Experience
Candidate must have 3+ years technical support experience in a professional services environment or 7+ years experience providing technical support in a professional services organization
Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable
A+ and Network+ certifications are highly desirable
Prior experience documenting interactions and using an IT ticketing system
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