Job Title : Desktop Field Technician
Duration : 12 months contract with possible extension on W2 without any benefits.
Location : Phoenix, AZ (Onsite)
Pay Rate : $26-$28 / hour on W2 without any benefits
Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks.
Additionally, this position will assist in the troubleshooting of audio / visual issues in conference rooms. Work schedule for this position will be, Monday through Friday with shifts assigned between 6 am-5 pm.
Alternate work schedules may be acceptable but not guaranteed.
Responsibilities will include but not limited to :
- Responding to help-desk tickets in a large enterprise environment.
- Will procure and issue mobile phones to employees.
- Supporting and troubleshooting cellular devices, tablets, and laptops.
- Enroll mobile devices into an MDM solution.
- Support large conference room Audio / Visual equipment.
- Mobile device support including working understanding of mobile device management tools.
- Perform audits related to mobile devices such as no usage, hardware inventory, etc.
- Participate in after-hours / weekends on call rotation
- Installing and maintaining desktop computer and server hardware and software.
- Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
- Performing installation and patching of Windows operating systems.
- Submitting weekly status reports to supervisor.
- Support large conference room Audio / Visual equipment.
- Preparing workstation and laptop images and deployment of devices.
JOB REQUIREMENTS
- Experience providing technical support to end users in a fast-paced environment.
- One year of Active Directory experience.
- Mobile device support knowledge.
- Experience with Remedy helpdesk software.
- Experience with Microsoft Intune
- Experience providing technical support for mobile applications in a network environment.
- Experience with backup / restore software such as Samsung Smart Switch, iTunes, etc.
- Solid troubleshooting skills in desktop computer hardware and software.
- Experience creating and improving technical documentation; documenting the system specifications and design.
- Working irregular hours, second and / or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
- The successful candidate must pass a federal background check.
- Only the highest qualified candidates will be considered.
- Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
- Candidate should be able to safely lift 50 pounds.
- Must possess and maintain a valid Arizona driver’s license with a clean record
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