Talent.com
Customer Service Representative
Customer Service RepresentativeCapitol Coffee • Raleigh, NC, US
Customer Service Representative

Customer Service Representative

Capitol Coffee • Raleigh, NC, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Summary:

  • Capitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients.
  • The ideal candidate will demonstrate strong communication skills and a customer-focused attitude while efficiently handling multiple tasks.

Essential Duties and Responsibilities:

  • • Phone and Email Support: ◦ Answer incoming phone calls and respond to customer emails promptly, providing accurate information and assistance. • Order Management: ◦ Enter and process customer orders, including approving web orders. ◦ Update customer records to ensure accuracy and completeness. ◦ Invoice sales orders accurately and in a timely manner. • Service Case Management: ◦ Issue service cases for customer issues and track progress until resolution. ◦ Manage delivery error cases by issuing, closing, and ensuring follow-up. • Product Management: ◦ Enter equipment requests from route sales personnel and reallocate products as needed. ◦ Generate daily backorder reports to track outstanding orders. ◦ Implement daily date changes for sales orders to accommodate customer requests. • Documentation and Record Keeping: ◦ File invoices and maintain organized records of all customer transactions and communications. • Other duties as assigned.

Supervisory:

  • This position does not oversee staff.

Qualifications:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

  • • High school diploma or equivalent; additional education or training in customer service is a plus. • Previous experience in customer service or administrative roles is preferred.

Required Skills/Abilities:

  • • Strong organizational skills and attention to detail. • Excellent verbal and written communication skills. • Proficiency in Microsoft Office Suite and experience with CRM software. • Ability to work independently and collaboratively within a team.

Certificates, Licenses, Registrations:

  • • N/A Work Environment: The work is typically performed in a fast-paced office setting focused on teamwork and excellent customer service.
  • Opportunities for professional growth and skill development are available.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Prolonged periods sitting at a desk and working on a computer. • Ability to communicate effectively with customers and team members via phone and email. • Must be able to perform repetitive movements over long periods. Powered by JazzHR
Create a job alert for this search

Customer Service Representative • Raleigh, NC, US

Similar jobs

Remote Customer Service Representative – Product Testing

GLOCPAWake Forest, North Carolina
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Customer Service Representative

Garbage & Recycling CompanyRaleigh, NC, United States
Full-time

We are one of the leading residential waste and recycling companies in Wake County.Privately owned since 1971, we have grown over 600% in the past 5 years alone, primarily through an unwavering com...Show more

 • Promoted

Remote Customer Service Representative - Aftermarket Auto Parts

Turn5Raleigh, NC, United States
Remote
Full-time

Customer Service RepresentativeWant to join a team of fellow muscle car, truck, and off-road enthusiasts? Come Dream, Build, & Drive with us!Join our Customer Service Team and help support automoti...Show more

 • Promoted

Customer Sales Representative - Remote

Joseph and YoungWake Forest, NC, United States
Remote
Full-time

Customer Sales Representative (Remote) :Your Next Career Opportunity!Are you a highly motivated and customer-focused individual looking for a rewarding work-from-home career?We're seeking dedicated...Show more

 • Promoted

Remote Sales Customer Representative

Everstead FinancialRaleigh, NC, United States
Remote
Full-time +1

Discover a New Way to Work!Say goodbye to the daily commute and hello to a career that fits your lifestyle.Join a dynamic, rapidly scaling organization that's redefining what success looks like in ...Show more

 • Promoted

Customer Service Representative - Remote

American Income Life Insurance CompanyRaleigh, NC, US
Remote
Full-time
Quick Apply

For over 65 years, our organization has focused on helping families understand and protect their benefits.As demand grows across our service areas, we’re bringing on new Benefits Representatives wh...Show more

AT&T Sales Representative

PR Managing PartnersMorrisville, NC, United States
Full-time

At PR Managing Partners, we are an expanding telecommunications sales and management firm.Our company is on the lookout for driven individuals to join our AT&T Sales Representative team.We focused ...Show more

 • Promoted

Patient Service Representative

First Choice Community Health CentersLillington, NC, US
Full-time
Quick Apply

The Patient Service Representative (PSR) coordinates across patient care continuum by being the first and most frequent contact with patients, families, providers, and office staff.The PSR assists ...Show more

Customer Service Representative (Travel Industry)

HjbtravelsRaleigh, North Carolina, United States
Remote
Full-time
Quick Apply

We are seeking a motivated and customer-focused.Customer Service Representative.This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in ...Show more

Sales Customer Representative (Remote)

The Semler AgencyRaleigh, NC, US
Remote
Full-time +1
Quick Apply

The Hoffmann Agency, a partner of Symmetry Financial Group, is looking for driven sales representatives to become a part of our team and help in protecting families across the nation with various f...Show more

B2B Sales Representative

Slice Merchant ServicesDunn, NC, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more

 • Promoted

Alterations Customer Service Representative

David's Bridal, LLC.Raleigh, NC, United States
Part-time

David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the care...Show more

 • Promoted

Customer Service Representative

Insight Pest Solutions LLCMorrisville, NC, US
Full-time
Quick Apply

Job title Customer Service Representative Reports to Team Lead Job purpose A Customer Service Representative (CSR), will act as a liaison, provide service information and resolve any emerging probl...Show more

Remote Customer Service Representative $45 per hour

GL1Downey, Connecticut
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Customer Service Representative - No Weekends

Essential Utilities, Inc.Cary, NC, United States
Full-time

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lin...Show more

 • Promoted

Entry Level Customer Service Representative

AcquireRaleigh, NC, US
Full-time
Quick Apply

The main focus of the Customer Service Representative role is new customer acquisition, as well as maintaining current accounts and customer relationships.We are a direct marketing firm that repres...Show more

Customer Service Representative | Technical Support

SPECTRUMMorrisville, NC, United States
Full-time

This role requires the ability to work lawfully in the U.Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at...Show more

 • Promoted

Customer Care Representative

Gas MastersRaleigh, NC, United States
Full-time

About us Gas Masters is a locally owned home service company specializing in gas piping, Fireplace Service/Maintenance, and the sales and installation of Fire Features.We're looking for new team me...Show more