Planning Coordinator I - Managed Operations

Planning Coordinator - Managed Operations

The Planning Coordinator - Managed Operations executes Managed Operations services / analyses for ArcBest customers and service providers based on agreed upon business rules, through the use of our Transportation Management Software (TMS) platform. This position supports all customer needs for data and shipment management including performing data analyses to determine and pro-actively address inefficiencies, delivering dynamic transportation and logistics solutions that support the needs of the customer focusing heavily on lead times, visibility, transportation costs, and available carrier capacity, and offering special project support in order to continually integrate and update providers and vendors in the TMS. The Planning Coordinator - Managed Operations collaborates with various ArcBest divisions to identify root causes and initiate process improvements as well as executes any and all supply chain needs to support the objectives of the customer and ArcBest.

Responsibilities :

• Monitor (track and trace) customers' shipments / loads while also effectively managing carrier relationships.
• Build, develop, and grow all internal business relationships vital to the success of revenue growth and customer experience.
• Implement problem solving solutions to ensure accurate and timely invoicing to customers and payments to carriers.
• Serve as the voice of the Managed Operations customer inside ArcBest.
• Provide internal communications related to key performance metrics, program updates, TMS implementation needs, vendor integration, and on-going technical solution information.
• Display a sense of urgency, ability to work under pressure, with attention to detail.
• Perform in-depth analyses on financial and operational reporting for Managed Operations.
• Create innovative ways to execute supply chain objectives more efficiently through the TMS platform.
• Support and execute pre-defined Managed Transportation solutions using the TMS software platform that helps customers become more efficient.
• React effectively to customer and carrier demands and deadlines.
• Develop a comprehensive understanding of customer's unique needs, aiding in the procurement and onboarding process for new vendors, suppliers, and carriers.
• Manage daily activities for numerous accounts and requests from internal and external customers to ensure all special requirements are met.
• Serve as the liaison between the customer and their providers / vendors / carriers to execute and support logistics needs in the TMS.
• Improve quality, productivity, and effectiveness through the quality process.
• Maintain documentation of all customer TMS processes and business rules to ensure continuity.
• Grow profitable revenue for ArcBest through our different service offerings.
• Serve as the liaison for Managed Operations while collaborating with departments to resolve difficulties that impact numerous parties.
• Other duties and projects, as assigned.

Requirements :

Other Details :

About Us :

ArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight, our truckload service MoLo, and our expedite fleet, Panther Premium Logistics. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains.

Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience. An Equal Opportunity Employer M / F / Vet / Disability