Patient Access Specialist

Hybrid Patient Access Specialist

A Transparent Pharmacy Benefits company with goals of bringing their patients the lowest cost drugs available is interested in hiring Hybrid Patient Access Specialists to their Call Center Team located in Lehi, Utah! These positions are long term opportunities to join a growing team in the Pharmacy space!

As an Inbound Patient Access Specialist, you will advocate for patient members by guiding them through the complexities of obtaining medications efficiently and cost-effectively. You will manage inbound communications to ensure members receive timely enrollment in drug savings programs and experience world-class customer service regarding their pharmacy benefits by providing a one-call resolution. Educate patient members about their pharmacy benefits and help them source medications they need through various programs. Provide support to / assist members, providers, and pharmacies via inbound phone calls, email, and other appropriate communication channels. Handle inbound calls pertaining to enrollment in drug savings programs and resolve their inquiries. This role's success metrics include providing one-call resolution to members, providers, and pharmacies. This role will gather any missing necessary information to successfully resolve the case, with emphasis on a one-call resolution approach. This role requires good understanding of all Patient Access savings programs. Coordinate with members, physicians, drug manufacturers, and pharmacies to facilitate enrollment in savings programs. Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our Members.

More Responsibilities as assigned

Skills & Qualifications

• 2+ years of experience in Healthcare Call Center environments
• Candidates must be locally based near Lehi
• High School diploma or GED or equivalent required

Pay and Benefits

The pay range for this position is $47840.00 - $47840.00 / yr. Great Benefits and Employee Perks :

Workplace Type

This is a hybrid position in Lehi,UT.

Application Deadline

This position is anticipated to close on Oct 28, 2025.