Client Service Representative

Client Service Representative

Hello! We are seeking an experienced, friendly and compassionate Client Service Representative at VCA Alaska Pet Care. We are a thriving four Doctor practice with long term staff, a community aspect, and an emphasis on a low stress environment for all patients. We offer top care to our Canine and Feline patients. As a Representative of the front desk you are the first and last contact with the client. A polite, people pleasing attitude is preferred. Training will be provided to you, to confidently boost your skills and long term success with us. Every employee deserves to love their job and be just as excited as they were on day one, four years later. Prior veterinary clinic experience is not required. Pay starting at $20+ per hour DOE. We are looking for a candidate who has the ability to Work Saturdays (8-4) and Closing shifts Monday- Friday. Open option for 5 / 8s or 4 / 10s! Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled.