Client Services Director, Advertiser (Retail)

What we do

The Client Services, Retail Strategy Team is focused on driving strategic client success and enhancing adoption of The Trade Desk by deeply understanding the business needs of retailers. Our team provides long-term growth solutions against retail enterprise & retail media network business objectives that open net-new growth opportunities for The Trade Desk. We understand our clients' strategy, financials, and market trends allowing us to make informed recommendations that guide decision makers towards new, innovative paths to success. As technical experts in The Trade Desk's platform and capabilities, the Director of Client Service – Retail Strategy will utilize this knowledge to build revenue and efficiency-driving solutions for our clients. This role will be able to seamlessly adjust from high-level strategic vision to tactical execution to achieve our clients' and TTD's goals.

What you'll do :

Manage a portfolio of business across key strategic clients alongside teammates on Account Management, Trading, and Business Development teams.

Study your client's business opportunities, challenges and growth strategies to advise on strategic integrations across data, technology and business processes.

Build and collaborate with clients on strategic growth plans across multi-year horizons and guide peers across the account team towards execution of strategy.

Balance strategic growth plans with short-term objectives to meet or exceed planned revenue goals.

Influence & execute corporate-level strategy by driving growth with key clients.

Who you are

10 years relevant experience in media or a related industry, ideally with strong programmatic experience. Experience in the retail sector a plus. Experience in consulting or consultative roles a plus. MBA preferred.

Extensive experience in developing, nurturing and managing client strategy and executive-level relationships and C-Suite relationships.

Technology vertical experience in a sales, account-management, agency or client side role previously.

Proven track-record in designing and executing client multi-year engagements and growth plans.

Successful in creating and evangelizing new thought leadership, ways of working or customer-facing solutions.

Ability to build strong, influential relationships with internal and external stakeholders, executive teams, and industry groups through superb communication and interpersonal skills.

Able to grasp and communicate with gravitas on media, marketing and technical subject matter.

Lead cross-division client communication, projects, and deliverables.

Use creative and strategic problem-solving skills to find solutions that are mutually beneficial to TTD and our clients.

Support Business Development in pitching, executive top-to-tops and upstream meetings specifically related to strategic drivers of our and clients' businesses.

Lead the involvement of the Client Services team in RFPs / RFIs / Questionnaires.

Possess an innate understanding of the varied business models employed by clients, ability to capture the essence of a problem and a results-driven mindset to build a solution.

Constantly review and optimize workflow and processes for health of client business, involving project management of cross-functional teams.

Quickly develop business acumen across assigned verticals & advertisers with ability to become a trusted subject-matter expert.

Help to create and / or optimize ways of working and client-facing playbooks.

Contribute to global account ownership for performance against revenue targets and P&L management.

Build, maintain, and execute engagement plans, both internally & externally, with clients and partners.

Inform our product roadmap and the global client services vision & strategy.

Work closely with the client services team(s) to develop and execute an onboarding plan that will drive customer success with our programmatic buying platform.

Govern global strategy, planning, and relationships for long-term growth of key global partners.

Create and evangelize thought-leadership.

Location & Compensation :

CO, CA, IL, NY, WA, and Washington DC residents only. Base Salary range for this role : $111,900 — $205,200 USD.

Equal Opportunity Employer

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Accommodation

Please reach out to us at ataccommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

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