Learning and Development Analyst, Intermediate - Custodial and LOS

Learning And Development Analyst, Intermediate - Custodial And Los

Northern Arizona University

The Northern Arizona University Facility Services Custodial and LOS Departments are currently hiring one (1) full-time benefit eligible Learning and Development Analyst. The Custodial and LOS Department goals are to provide a clean, attractive and healthy learning environment. University employees are responsible for maintaining the highest ethical standards of conduct and are expected to practice professionalism, integrity, trustworthiness, respect, stewardship, compliance, confidentiality, and respect to maintain a safe and trusting environment.

About the Position

The Learning and Development Analyst position reports to the Assistant Director of Maintenance and Operations in Facility Services. This position onboards new employees evaluates, plans, and delivers employee training programs to promote effectiveness; facilitates continual employee development; analyzes and compiles training results to satisfy organizational needs; works to ensure continual organizational improvement and identifies innovative training options for new hires; and monitors training and development programs to ensure employee success for the Custodial and LOS Departments. This position will assist and advise the Assistant Director of Facilities and Maintenance in fulfilling Facility Services' mission to Northern Arizona University by practicing sustainable maintenance and operations methods, ensuring a clean, healthy and safe work environment, providing excellent customer service, adopting industry best practices, following policies and procedures, and empowering the custodial workforce. The successful candidate will be required to work 6am till 3pm - Monday through Friday.

Responsibilities Include

75% - Personnel Training and Professional Development

• Onboards new employees
• Gathers and analyzes data / information related to learning and development cases to formulate recommendations
• Produces reports and communication that interprets information for key stakeholders
• Understands and applies knowledge of appropriate handling of employee learning and development information
• Plans, develops, and delivers training programs to orient employees, support necessary skill development, and facilitate an understanding of university resources, policies, and processes
• Designs course plans and materials; contracts with vendors as necessary to fill gaps in training programs
• Conducts assessments to determine departmental needs and identify training options
• Monitors employee development programs, analyzes results, and crafts updates to support employee success
• Establishes and oversees departmental training requirements, classes, schedules, and records
• Conducts the New Employee Custodial and LOS Orientations
• Trains all new employees to ensure that all NAU custodians clean consistently and fully understand the process expected
• Leads training classes and events as scheduled
• Seeks out new training for benefit of the entire Custodial and LOS team
• Responsible for organizing and teaching classes or groups and arranging for classrooms, equipment, and instructional material to be used by class
• Develops an annual training schedule to ensure that all custodians receive on-going refresher training