Service Desk Technician II

Service Desk Technician Ii

At Floor & Decor, we're transforming spaces and careers across the country. The most exciting thing we're building isn't just floorsit's a company without ceilings where dreamers, thinkers, and doers shape our future. With over 250 stores and counting, this is where ambition meets opportunity. Are you looking for new challenges? Let's build what's next.

Your Work Matters

As a Service Desk Technician II, you'll ensure our teams stay connected, productive, and empowered by technology. You'll troubleshoot complex issues, configure systems, and guide end users while acting as a go-to resource for technical knowledge. Your work ensures that employeesfrom corporate teams to store associatescan focus on what they do best, knowing IT is seamless, reliable, and responsive. Every ticket you resolve and every system you optimize directly impacts the operational excellence of Floor & Decor.

Your Day Consists Of

• Supporting end users across corporate and store locations with hardware, software, and network issues.
• Configuring, maintaining, and troubleshooting systems, phones, mobile devices, and servers.
• Leading end-user training and mentoring colleagues to strengthen team knowledge and confidence.
• Managing access, accounts, and security through Active Directory, Cisco Call Manager, and Microsoft 365.
• Monitoring IT assets, performing maintenance, and coordinating with vendors for escalated repairs.
• Assisting with new store setups, retrofits, and technology integrations across locations.

You'll Be Successful With

Work Environment / Physical Expectations

Primarily a sedentary role with extended periods of sitting, though occasional walking, standing, or light physical activity (lifting up to 20 lbs) may be needed. Work is typically performed in a quiet to moderate office setting, with occasional exposure to active warehouse environments and moving equipment. Occasional travel required including air and car travel.

Benefits & Rewards

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.