Residential Lead Manager

Position Summary :

Oversee day-to-day operations for one or more New Heights residential settings. Provide hands-on leadership for Direct Support Professionals (DSPs), ensure safe, high-quality supports, maintain staffing coverage, and keep documentation compliant with HCBS / CMS, Recipient Rights, payer, and agency standards. Serve as first point of contact for call-offs, emergencies, and schedule changes while fostering a positive, accountable team culture.

Key Responsibilities :

Leadership and supervision

• Provide on-site leadership, coaching, and real-time support to DSPs.
• Ensure coverage for all shifts; build and manage daily / weekly schedules and arrange fill-ins as needed.
• Monitor attendance, performance, and adherence to policies; provide feedback and escalation as appropriate.
• Serve as the liaison between DSPs and leadership to keep expectations clear and issues resolved quickly.

Individual Support and Compliance

Scheduling and Operations :

Communication and Reporting :

Qualifications :

Compensation and Benefits :

Work schedule :

New Heights Service Solutions is an Equal Opportunity Employer. We value diversity, equity, and inclusion and comply with all applicable federal, state, and local employment laws. Individuals of all backgrounds are encouraged to apply.