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Field Support Representative I, II, III

Field Support Representative I, II, III

Canon U.S.A., Inc.Atlanta, GA, United States
10 hours ago
Job type
  • Full-time
Job description

Field Support Representative I, II, III

Job Locations

US-GA-ATLANTA

Requisition ID

2025-20103

# of Openings

Category (Portal Searching)

Customer Service / Support

Position Type (Portal Searching)

Regular Full-Time

Overview

Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and / or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).

NOTE : This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.

Responsibilities

CUSTOMER SERVICE

  • Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification / resolution, and maximizing opportunities to build relationships.

MAIL / PACKAGES / POUCHES

  • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail / packages in accordance with postal regulations.
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.
  • Log outgoing and incoming items as required and review for accuracy / completeness.
  • In some locations, may be required to walk and / or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.

    • SUPPLIES / COPYING / FAXING / ADMINISTRATION

  • Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
  • Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
  • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
  • Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
  • Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
  • Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.

    • May possibly perform any of the following functions at the direction of the Site Manager :

  • Set up and maintain client's kitchen areas and conference rooms, order food and make coffee.
  • Provide reception work such as answering telephones, taking messages and greeting visitors.
  • Move boxes, supplies or furniture; replace light bulbs.
  • May be requested to perform document scanning.
  • Prepare outgoing items for shipping.
  • Additional responsibilities that other employees at that site do not perform.

    • May prepare reports in order to measure productivity and prepare billing charges.

    Qualifications

    High school diploma or equivalent

  • 1-3 years' experience working in a mailroom or professional office environment.
  • Capable of performing the basic job functions under general direction.
  • Basic knowledge of metering, weighting, logging and other shipping procedures.
  • Basic computer skills required.
  • Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
  • General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
  • Contacts may occasionally be outside own department.
  • Contacts involve the exchange of information or data requiring some explanation or interpretation.
  • Excellent customer service, professional attitude and appearance are a must
  • Ability to work overtime & meet deadlines
  • Adherence and support of CBPS Core Values : Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

    • PHYSICAL DEMANDS / WORKING CONDITIONS

  • Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
  • May lift and / or move up to 50lbs.
  • Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested
  • Good organizational skills

    • What We Offer :

    Competitive pay & benefits!

    Comprehensive training and development programs that prepare employees to advance from within.

    A company focused on creating a positive work and client environment.

    Employee discounts on entertainment, products, and services nationwide!

    Come Join Our Team!

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    Field Support Representative • Atlanta, GA, United States

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