ADMINISTRATIVE MANAGER

Job Summary

This position plays a pivotal role in aligning noncredit registration and financial services with the School of Continuing Education’s (SCE) strategic goals.

The SCE’s Registration Services Department serves as a central hub for both internal departments and other UW-Milwaukee entities.

As Administrative Manager, you will champion initiatives to build and enhance these services with a focus on :

• Operational Efficiency : Continuously evaluate and optimize processes to deliver streamlined registration and financial support, leveraging technology and best practices to improve speed and accuracy.
• Transparent Operations : Foster clear communication by establishing transparent procedures and ensuring departmental staff receive ongoing training and support.
• Learner-Centric Focus : Prioritize a user-friendly experience for noncredit learners, emphasizing ease of use, clear communication, and timely resolution of inquiries.

You will also manage the overall delivery of noncredit registration and financial services at the SCE, ensuring that :

• Departmental training, coaching, and coverage align with the SCE’s strategic goals.
• SCE training and documentation relative to registration software and registration procedures is accessible and accurate.
• Shared Service excellence is achieved through collaboration with internal and external stakeholders.

Key performance indicators are tracked and analyzed to measure progress and drive continuous improvement.

Primary Duties :

Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and / or approving hours worked of at least 2.

0 full-time equivalent (FTE) departmental employees.

• Leads the strategic development and implementation of School of Continuing Education (SCE) noncredit registration and financial services, aligning them with institutional goals and market trends.
• Oversees daily departmental operations and provides back-up support for staff duties as needed.
• Spearhead the design, documentation, and execution of noncredit registration and financial services (including accounts receivable / payable, third-party payments, and independent contractors) policies and procedures to optimize learner journeys and boost operational efficiency as per the strategic plan.

Serves as subject matter expert on noncredit registration & financial services for SCE.

• Provides ongoing support and troubleshooting on software, information systems, and data used for noncredit registration and financial services, ensuring staff confidence and smooth operations.
• Serves as the secondary point of contact for noncredit registration software administration, configuration, and support, actively assisting the Business Systems Analyst by managing various tasks and liaising with users / vendors.
• Functions as SCE authority for maintenance, preparation, verification, and certification of noncredit learner records.
• Provides direction and leadership for implementation and enforcement of noncredit registration / financial policies and procedures at SCE in compliance with local, UW system, state, and federal regulations.
• Works with SCE’s Division Finance Officer to develop the annual budget for all departmental revenues and expenditures.

Minimum Qualifications

• Bachelor’s degree in relevant field, such as Business Administration, Education, Public Administration, Information Technology, or equivalent.
• One (1) year of experience in a leadership role, supervising and developing a team of at least two (2) staff members
• Demonstrated experience with an enterprise resource planning (ERP) system, including user administration, system configuration, and data management
• Solid track record of success in a service-oriented position where meeting the diverse needs of both internal stakeholders and external clients must be managed concurrently.
• Experience solving both business and technical problems in a consultative manner with internal and external clients
• Proficiency in Microsoft 365 suite (Teams, Outlook, Excel, Word, etc.)

Preferred Qualifications

• Prior experience working in a higher education setting
• Prior experience with non-credit education (continuing education, professional development, or personal enrichment)
• Experience as a high-level functional user of registration software or related technologies (room / space management, ecommerce, student records, etc.)
• Experience monitoring operating procedures to comply with a policy, regulation, or a general ethical standard; Payment Card Industry (PCI) Standards, Family Educational Rights and Privacy Act (FERPA), Gramm-Leach Bliley Act (GLBA), General Data Protection Regulation (GDPR), Principle of Least Privilege, etc.
• Exceptional written and communication skills to clearly document processes and procedures for training and reference

Target Salary Range $62,000 - $66,000 Benefits and Total Rewards As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life.

UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays.

Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.) UWM Benefits to Benefit You and Your Life