Workplace Hospitality & Operations Manager

Corporate Hospitality and Operations Manager

Location : New York City, NY (Manhattan office)

The Corporate Hospitality and Operations Manager is accountable for the delivery of a suite of Workplace Solutions services, while supporting the strategy of the business. These services include office operations, customer service activities such as client welcome experience, catering, meeting and events production, audio-visual support. This role manages the related people teams and operating budgets as well as vendors and other business partner relationships. The Manager ensures high service delivery that aligns with and responds to the North America Workplace and Canada leadership strategic direction and vision, and that it meets or exceeds appropriate customer service level requirements.

Key Responsibilities

• Coordination with building management for daily operations, sustainability goals, and capital projects
• Oversees Accenture's Workplace Solutions operations across all Accenture business entities within the areas of responsibility
• Implementing strategic service model options to ensure consistency across existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy and continuing evolution
• Ensures the delivery of services is in line with new predefined standards proactively adapting its changing needs of our digital and mobile workforce and environment
• Establishes new service standards and enforce policies, ensuring appropriate corporate control and local business relevance
• Develops comprehensive metrics collection and reporting processes to support evolving business needs
• Plans, manages and accounts for Workplace service delivery and operating budgets within the areas of responsibility
• Manages key relationships with external service providers and vendors
• Manages key relationships between Workplace Solutions, stakeholders and other customer groups, Corporate Functions and user groups to ensure customized service and correct alignment with business priorities
• Seeks sponsorship and support for program objectives and outcomes, and collaborates with stakeholders
• Develops annual operating budgets, approves and monitors budget expenditures, prepare budget revisions, provide interim status reports on all accounts and oversee proposals to gain additional funding
• Provides leadership, direction, resource allocation, development and employee supervision within the areas of responsibility (including people development strategy and succession planning)
• Supervises individuals / team and account for the integrity of key human resources processes, optimizing workforce development, salary reviews, recruitment processes and performance management
• Responsible for stakeholder management among constituents
• Maintains staffing plan inline with service delivery expectations

Job Requirements

Ability to travel between multiple locations in New York Metro (NY and NJ)

Basic Qualifications

Preferred Skills

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but not limited to the specific office location, role, skill set, and level of experience. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here.