Resident Services Specialist

POSITION SUMMARY

The Health and Wellness Specialist assists all Health and Wellness programs in assigned communities and is responsible for supporting communities to reach or exceed Savant standards of care and all applicable regulations. The HWS provides clinical consultation on complex care plans or conditions, while maintaining accountability in the community for resident safety and wellbeing. The HWS utilizes key metrics, fundamentals of clinical systems management, evidence-based practice, and Company policies and procedures to support Health and Wellness performance. The HWS will work directly with Wellness Directors and Executive Directors to ensure delivery of care services occurs at the highest standard.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following “Essential Duties and Responsibilities” are essential to successful performance in this position.

Essential Functions

• Develop and implement strategic initiatives that align operational policies with business objectives, driving successful outcomes.
• Responsible for support, training, and execution of all Health and Wellness programs in assigned communities.
• Audits communities to ensure that Wellness departments are following State regulations and Savant Senior Living policy and procedures.
• Consults on clinical questions related to resident care and community acuity.
• Maintains community care revenue and expenses related to delivery of care services.
• Assists in recruiting, on-boarding and training of new Wellness leadership including Wellness Directors and other Wellness team members as identified.
• Maintains effective, regular and professional communications with VP of Health and Wellness, Wellness Directors, Executive Directors and others as needed to support the Health and Wellness department.
• Supervises Wellness Department, managing schedules, delegating assignments, and properly allocating time based on need and priority of the organization during vacancies of a Wellness Director.
• Participates in the development of Health and Wellness standards, systems, policies and procedures with VP of Health and Wellness and other leaders, articulating the resources (time, money and staff) required to achieve desired outcomes. Identifies barriers to success and communicates those barriers early and often, with recommended solutions.
• Assist Marketing with referrals of assessments to be completed for communities
• Travels to Savant communities based on need and priority. Travel up to 75% of the time; travel assignments may be for extended periods of time and may frequently change; flexibility and availability are required. Adheres to company travel policies and guidelines.
• Completes detailed recaps as needed throughout and at the end of assignments, including making recommendations for improvement in the Wellness Department
• Maintains a professional approach consistent with Savant conduct expectations and promotes positive
• representation of the company while traveling and working in communities.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This role supervises Wellness Directors of assigned communities.

EDUCATION / EXPERIENCE / CREDENTIALS

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Excellent and proven oral, written, presentation, interpersonal and presentation skills necessary to communicate and persuade a wide range of audiences and adopters.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.