Risk Analyst

Unlock your potential with Quantum ePay® - a payment processing firm that helps organizations lower their costs, earn more money, and improve their business operations.

We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence. With a focus on providing exceptional service to our customers, we value integrity, teamwork, passion and delivering reliable service. Our company is growing incredibly fast, and we are seeking experienced business professionals!

The Risk Analyst is responsible for reviewing and monitoring merchant transactions to evaluate degree of risk involved and determine acceptable action.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Ensure the company operates in compliance with established credit and risk management policies

Oversee day-to-day operations aimed at reducing and minimizing fraud related to merchant processing

Review merchant accounts to determine whether to divert or release funds

Monitor daily merchant deposits and activity; contact banks, agents, and merchants as needed

Conduct investigations and communicate findings with merchants, agent offices, and banking partners

Accurately document daily activity, phone calls, and verification notes in internal systems

Review internal risk reports prior to releasing funds to confirm accounts are clear of issues or collections

Maintain and monitor risk management systems to ensure effective fraud detection and prevention

Manage ACH and merchant account reserves

Handle escalated merchant and relationship inquiries, ensuring timely and successful resolution

Identify emerging risks, trends, or issues and resolve both routine and complex problems through thorough research

Analyze borrower financials and risk exposure to calculate potential losses and mitigate risk

Prepare and distribute monthly and quarterly reports on delinquent accounts

Collaborate with the underwriting team to proactively prevent fraud through ongoing monitoring and reporting

Consistently meet or exceed performance standards as outlined by management

QUALIFICATIONS :

2-5 years of relevant experience in merchant services, risk analysis, and / or merchant underwriting

Experience with TSYS preferred

Strong analytical mindset with demonstrated ability to identify and resolve risk-related issues using innovative, data-driven approaches

Proven track record of delivering high-quality, customer-focused support in a fast-paced environment

Excellent verbal and written communication skills with the ability to convey complex concepts clearly

Strong research and investigative skills for evaluating merchant activity and identifying potential fraud or compliance concerns

Proficiency in Microsoft Office Suite, especially Excel and Outlook

Ability to read and interpret technical documentation, professional publications, and regulatory guidelines relevant to risk and compliance

Skilled in drafting detailed reports, correspondence, and internal procedures

Comfortable presenting findings and recommendations to managers, clients, and cross-functional teams

Competent in applying mathematical and statistical concepts such as percentages, proportions, and volume calculations in risk analysis

SALARY :

This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and / or other benefits.

• Base salary range : $50,000 - $60,000
• Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized) : $67,725 - 79,725

WHY WORK HERE?

Medical, dental, vision, acupuncture, and chiropractic